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@Anniepan Ticket Q0718BPXHY, SR Kalora Styled (community can help, too?)
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#1 (permalink)      5/6/2021 8:21:59 AM US Central   quote/reply + tips
Screwhead
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@Anniepan Ticket Q0718BPXHY, SR Kalora Styled (community can help, too?)
I have bought a "SR Kalora Styled" This -> SKU 8677300

I was not satisfied with the wicks and wrote:
"The rods/wicks from this Tank are cutted bad (see picture). Three are a bit to long, but I can maybe cut. But they are also frayed and I doubt, that they will stay in place when I cut.

One rod is much(!) to short and therefore useless"


Answer from staff after a while:
"We have received the replacement from the supplier, but the size is 30mm and the supplier told us that the wicks for the item SKU 8677300 is 30mm and can use. Could you please double confirm it?"


Reply from me:

"30mm is WRONG!

Perfect is 33.5mm, but 35mm is also fine.

See please (also discussion):
https://www.fasttech.com/products/0/10040316/8760400-316-stainless-steel-wick-for-sr-kalora-atomizer-5


Your Supplier *sends 3x35(!)mm* with the Kalora (see Picture!), and one way to short (28mm)

Now he is telling 30mm is fine? Ask him, why he sends 3x35mm+1x28mm with the Tank ;)

Maybe he shall send 4x30mm. Even when they do not fit, I will stop complaining ... and can close the Ticket."


What do you think I have received now? A bag printed with SKU 8760400, including 5x30mm

I told that I will stop complaining, and I will do. But before I want to ask for enlightment, please:


a.) Maybe details are wrong. At SKU 8760400 is written "Height 35 mm"
b.) Maybe I am wrong, and SKU 8677300 is fine with 30mm wicks. Can somebody tell?
c.) Maybe Stainless Steel Wicks can be expanded. How?
d.) Maybe mm and mm is not the same...30mm here are maybe 35mm in China?

I have learned, that the answer is often e.) .... So please tell me the truth. Is 42 the answer in this case? (Douglas Adams, Hitchhikers Guide)

In my case the best I could do was building some Mesh-Wicks. Hope I did right :-)


btw
Support was answering fast. And tried to help with new Wicks. I really appreciated this!
#2 (permalink)      5/6/2021 8:42:36 AM US Central   quote/reply + tips
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carrion4worm
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listen, the exact length of the ropes doesnt matter THAT much. All they do is reach from the bottom to the deck, and will probably be the same wicks. You are way over thinking this. Put your wicks in your tank and vape it, if it reaches the hole on the deck, so cotton can lay on, it's good. There are tons of steel rope kits available at FT...measure yours! (the 3 you say you are happy with.), in millimeters, and make a replacement.

Edited on 5/6/2021 at 8:46 AM. Reason:
I know words...I have the best words.
#3 (permalink)      5/6/2021 11:25:46 PM US Central   quote/reply + tips
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philipvdb
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+1 details
I bought 1 meter of ss rope at homedepot for a ridiculously low price. I don't think it was more than 1.5$. Problem solved.

Edited on 5/6/2021 at 11:28 PM. Reason:
We can't agree on everything.
#4 (permalink)      5/7/2021 4:59:24 AM US Central   quote/reply + tips
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Anniepan
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Hello Screwhead,

Sorry for the trouble caused.

The manufacturer offered the 30cm and said it is working.:( They didn't realize that they sent different length wicks. So we sent the 35cm SKU 8760400 for you to replace. Do you mean you receive the 5 pcs of 30cm wicks? Thank you.
#5 (permalink)      5/8/2021 6:21:42 AM US Central   quote/reply + tips
Screwhead
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@Anniepan

You got the point! :-)

Received 5pcs of 30mm. In a bag written SKU 8760400 on it. But SKU 8760400 should be 35mm



@carrion4worm
@philipvdb

You missed the point ;-) Maybe my text wall was too much for you (or my English..), sorry

I am confused when reading your posts:
If you order 35mm wicks and get 30mm wicks, will you just use them? Or just make your own? No more? Smart ...

Order from our company. We look forward to such customers :-D

btw
I made my own wicks, what I have told in my first posting. But this is not covering or solving my issue.

Thanks anyway.
#6 (permalink)      5/10/2021 3:27:44 AM US Central   quote/reply + tips
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Anniepan
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Screwhead wrote:

@Anniepan

You got the point! :-)

Received 5pcs of 30mm. In a bag written SKU 8760400 on it. But SKU 8760400 should be 35mm



Hi Screwhead,

Thank you for your feedback. I have forwarded your information to our staff and asked her to confirm with our manufacturer. We are sorry for the trouble caused again.