Dear Valued Customers,

The Lunar New Year (Year of the Tiger) holiday is coming. Here is FastTech's 2022 CNY holiday schedule:

The official holiday for FastTech: 12 days from January 27, 2022, to February 7, 2022. All services resume on February 8, 2022, at 9:30 am Hong Kong Time.

Schedules on orders and support services:

January 25, 2022 (dates inclusive, HKT):
- Orders: All orders scheduled to ship on, or before this day can be shipped before the holiday. The scheduled shipping date is displayed on the order history page of your FastTech account.
- Support: All questions made on, or before this day will get a response before the holiday.

January 26, 2022 (dates inclusive, HKT):
- Orders & Support: We aim to ship all orders scheduled to be shipped on February 26 before the holiday, and we aim to answer all questions made on that day, but we cannot guarantee.

January 27, 2022 to February 7, 2022 (dates inclusive, HKT):
- Orders: Orders placed before the holiday, and are scheduled to ship during the holiday, will not be shipped until the holiday ended.
- Support: Support services are unavailable during these days.

February 8 and 9, 2022, onward:
- Orders: Shipping resumes on February 8. Extra processing time may be required due to holiday backlogs. All orders which are ready to ship, can be shipped within a few days after February 8. For orders which require extra restocking time, a new scheduled shipping date will be displayed on order pages.
- Support: Support service resumes on February 8, but ticket response time will be delayed due to backlogs.

February 15, 2022, onward:
- Orders: Most orders are expected to be shipped normally according to scheduled shipping dates.
- Support: Ticket response time might still be delayed due to backlogs.

February 22, 2022, onward:
- Orders & Support: All orders and support services are expected to be normal again.

Tracking service: Most post offices confirmed that the packages shipped before the holiday will be traceable during the holiday. But the tracking information of packages via ground shipping by China post after January 19 may not be updated during the CNY holiday.

Postal Services: Most postal services that FastTech provided will resume on February 8. For any updates on postal services, please kindly pay attention to the newest sticky threads posted on the shipping forum section.

Please note that not all suppliers and factories of FastTech works with will resume work on February 8. FastTech will update the stock status displayed on product pages.

Should you have any questions about our CNY holiday arrangements, please feel free to let us know by posting in this discussion thread.

Happy New Year to all!

Best regards,

Annie

FastTech