Dear valued customers,

We are really sorry that even our support service resumes but the ticket response time is still delayed due to backlogs after the National Day Holiday. Our customer service is working overtime to reply to our customers' tickets these days, the ticket response time is expected to be normal on next Thursday(Oct 28th).

We apologize for the inconvenience caused due to the delay. If you have any urgent requests/problems, please feel free to contact us in the forum or live chat, our team is always at your disposal.

Thank you for your continued patronage.

Annie