Dear Valued Customers,

The Lunar New Year(Year of the Rat) holiday is coming.
Here is FastTech's 2020 CNY holiday schedule:

Official holiday for FastTech: 12 days from January 20, 2020 to January 31, 2020. All services resume on February 1, 2020, at 9:30 am Hong Kong Time.

-- Schedules on orders and support services --

January 18, 2020 (dates inclusive, HKT):

- Orders: All orders scheduled to ship on or before this day can be shipped before the holiday. The scheduled shipping date is displayed on the order history page of your FastTech account.

- Support: all questions made on or before this day will get a response before the holiday.

January 19, 2020 (dates inclusive, HKT):

- Orders & Support: we aim to ship all orders which scheduled to be shipped on January 19, 2020, before the holiday, and we aim to answer all questions made on that day, but we cannot guarantee.

January 20, 2020, to January 31, 2020 (dates inclusive, HKT):

- Orders: Orders placed before the holiday, and are scheduled to ship during the holiday, will not be shipped until the holiday ended.

- Support: support service is unavailable during these days.

February 1 and 2, 2020 onward (dates inclusive, HKT):

- Orders: shipping resumes on February 1. Extra processing time may be required due to holiday backlog. All orders which are ready to ship can be shipped within a few days after February 1, 2020. For orders which require extra restocking time, a new scheduled shipping date will be displayed in order pages.

- Support: support service resumes on February 1 but ticket response time will be delayed due to backlogs.

February 12, 2020, onward (dates inclusive, HKT):

- Orders: most orders are expected to be shipped normally according to scheduled shipping dates.

- Support: ticket response time might still be delayed due to backlogs.

February 18, 2020, onward (dates inclusive, HKT):

- Orders & Support: all orders and support services are expected to be normal again.

-- Tracking service --

Most post offices confirmed that the packages shipped before the holiday will be traceable during the holiday.

-- Postal Services --

Most postal services that FastTech provided will resume on February 1, 2020. The below shipping services will be paused a little earlier before the holiday:

- The postal service of Ground Shipping by Kazakhstan Post will be paused from January 10, 2020, to February 1, 2020;

- The postal service of Registered Air Mail by TNT-PostNL will be paused from January 18, 2020, to February 1, 2020;

-- 2020.1.31 Update --

** Due to the recent outbreak of Coronavirus, we have to extend the CNY holiday to February 9, 2020. All services resume on February 10, 2020, at 9:30 am (Hong Kong Time). **

Most postal services that FastTech provided will resume on February 10, 2020.

For any other updates on postal services, please kindly pay attention to the newest sticky threads posted on the shipping forum section.

Please kindly note that not all suppliers and factories FastTech works with resume work on February 1, 2020. FastTech will update the stock status displayed on product pages.

Should you have any questions about our CNY holiday arrangements, please feel free to let us know by posting in this discussion thread.

Happy New Year to all!

Thank you for your supports!

Best regards,