Dear Valued Customers,

The Lunar New Year(Year of the Pig) holiday is coming. Here is FastTech's 2019 CNY holiday schedule:

Official holiday for FastTech: 12 days from January 31, 2019 to February 11, 2019. All services resume on February 12, 2019 at 9:30am Hong Kong Time.

Schedules on orders and support services:

January 29, 2019 (dates inclusive, HKT):
- Orders: all orders scheduled to ship on or before this day can be shipped before holiday. Scheduled shipping date is displayed in the order history page of your FastTech account.
- Support: all questions made on or before this day will get response before holiday.

January 30, 2019 (dates inclusive, HKT):
- Orders & Support: we aim to ship all orders which scheduled to be shipped on January 30, 2019 before holiday, and we aim to answer all questions made on that day, but we cannot guarantee.

January 31, 2019 to February 11, 2019 (dates inclusive, HKT):
- Orders: Orders placed before the holiday, and are scheduled to ship during the holiday, will not be shipped until the holiday ended.
- Support: support service is unavailable during these days.

February 12 and 13, 2019 onward:
- Orders: shipping resumes on February 12. Extra processing time may be required due to holiday backlog. All orders which are ready to ship, can be shipped within a few days after February 12, 2019. For orders which require extra restocking time, a new scheduled shipping date will be displayed in order pages.
- Support: support service resumes on February 12 but ticket response time will be delayed due to backlogs.

February 22, 2019 onward:
- Orders: most orders are expected to be shipped normally according to scheduled shipping dates.
- Support: ticket response time might still be delayed due to backlogs.

February 28, 2019 onward:
- Orders & Support: all orders and support services are expected to be normal again.

Tracking service: Most post offices confirmed that the packages shipped before holiday will be traceable during holiday. The tracking information of Packages via following shipping methods may not update during CNY holiday:
Packages shipped after January 28 via China Post Registered Airmail;
Packages shipped after January 29 via Regular Airmail/European Express;

Postal Services: Most postal services that FastTech provided will resume on February 12, 2019. For any updates on postal services, please kindly pay attention to the newest sticky threads posted on shipping forum section.

Please kindly note that not all suppliers and factories FastTech works with resume work on February 12, 2019. FastTech will update the stock status displayed on product pages.

Should you have any questions about our CNY holiday arrangements, please feel free to let us know by posting in this discussion thread.

Happy New Year to all! Thank you for your supports!

Best regards,


P.S. For a list of all FastTech's holidays, please refer to this FAQ entry.