Dear Valued Customers,

The Lunar New Year (Year of the Monkey) holiday is around the corner. Here is FastTech's 2016 CNY holiday schedule:

Official holiday for FastTech: 10 days from February 4, 2016 to February 13, 2016. All services resume on February 14, 2016 at 9:30am Hong Kong Time.

Schedules on orders and support services:

February 1, 2016 (dates inclusive, HKT):
- Orders: all orders scheduled to ship on or before this day can be shipped before holiday. Scheduled shipping date is displayed in the order history page of your FastTech account.
- Support: all questions made on or before this day will get response before holiday.

February 3, 2016(dates inclusive, HKT):
- Orders & Support: we aim to ship all orders which scheduled to be shipped on February 3 before holiday, and we aim to answer all questions made on that day, but we cannot guarantee.

February 4, 2016 to February 13, 2016 (dates inclusive, HKT):
- Orders: Orders placed before the holiday, and are scheduled to ship during the holiday, will not be shipped until after the holiday.
- Support: support service is unavailable during these days.

February 14 and 15, 2016 onward:
- Orders: shipping resumes on February 14. Extra processing time may be required due to holiday backlogs. All orders which are ready to ship, can be shipped within a few days after February 14, 2016. For orders which require extra restocking time, a new scheduled shipping date will be displayed in order pages.
- Support: support service resumes on February 14 but ticket response time will be delayed due to backlogs.

February 25, 2016 onward:
- Orders: most orders are expected to be shipped normally according to scheduled shipping dates.
- Support: ticket response time might still be delayed due to backlogs.

March 5, 2016 onward:
- Orders & Support: all orders and support services are expected to be normal again.

Tracking service: most post offices confirmed that the packages shipped before holiday will be traceable during holiday. Tracking information for Packages shipped after January 29 via registered airmail of Russian Post may not update during CNY holiday.

Postal Services: Most postal services that FastTech provided will resume on February 15. For any updates on postal services, please kindly pay attention to the newest sticky threads posted on shipping forum section.

Please note that not all suppliers and factories FastTech works with resume work on February 14, 2016. FastTech will update the stock status displayed on product pages.

Should you have any questions about our CNY holiday arrangements, please feel free to let us know by posting in this discussion thread.

Happy New Year. Thank you.

Best regards,


PS. for a list of all FastTech's holidays, please refer to this FAQ entry.