Dear Valued Customers,

The Lunar New Year (Year of the Goat) holiday is around the corner -- the holiday that is celebrated by dozens of cultures in Asia including people in Hong Kong, Taiwan, China, Singapore, Malaysia, and many more. To these cultures, this holiday is so important that it is celebrated and treated much like, if not more than, how Western cultures celebrates the Christmas.

This holiday is particularly important to a majority of Chinese who work away from home. To them, the Lunar New Year or CNY is likely their only chance in the year to go home and visit their family. Like it or not, the holiday completely shuts down factories, suppliers, and distribution centers alike.

FastTech's holiday arrangement for this year's CNY holiday is as follows:

Official holiday for FastTech: 10 days from February 16, 2015 to February 25, 2015.

All operations resume on February 26, 2015 at 9:30am Hong Kong Time.

Effects on orders and support:
These also apply to merchants (drop shippers).

Prior to February 13, 2015 (dates inclusive, HKT):
- Orders: all orders scheduled to ship within these dates are shipped before the holiday.
- Support: all tickets are replied to before the holiday.

** scheduled shipping date is displayed at the bottom of the shopping cart page, as well as in your FastTech account > order history page. **

February 14, 2015 and February 15,2015 (dates inclusive, HKT):
- Orders & Support: we aim to ship all orders scheduled between Feb 14 and 15 before the holiday, and we aim to answer all questions made between these dates, but we can not make guarantees.

February 16, 2015 to February 25, 2015 (dates inclusive, HKT):
- Orders: all in stock orders are queued for shipment on or shortly after February 26, 2015. Some items may require extra time -- ETA will be displayed on product pages.
- Support: no support is available between these days.

February 26, 2015 onward:
- Orders: shipping resumes. Extra processing time may be required due to holiday backlogs.
- Support: CS resumes work but response time will be delayed due to backlogs.

March 3, 2015 onward:
- All orders expected to resume shipping according to scheduled shipping dates (i.e. normal again).
- Ticket response time may still be elevated due to backlogs.

March 10, 2015 onward:
- All orders and support tickets are expected to be normal again.

* Orders placed before the holiday, and are scheduled to ship during the holiday, will not be shipped until after the holiday. *

Keep in mind not all suppliers and factories that FastTech works with resume work on February 26, 2015. FastTech will update the stock status displayed on each product page to show an ETA of each product's post -holiday shipping date.

Thank you and we wish you a prosperous Year of the Goat!

Team FastTech

PS. for a list of all FastTech's holidays, please refer to this FAQ entry.