Custom hold: Incorrect documentation awaiting additional information - Delhi Customs
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#1 (permalink)      9/29/2022 9:38:20 PM US Central   quote/reply + tips
looze
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Custom hold: Incorrect documentation awaiting additional information - Delhi Customs
Help please

I am aware that India banned vape imports, i ordered a kit and some coils worth 66USD and now my package is struck at the delhi customs - the tracking says "INCORRECT DOCUMENTATION - AWAITING ADDITIONAL INFORMATION". Can anyone suggest what should I do and has anyone faced similar situation. I am panicking as I don't want any legal action.....
#2 (permalink)      9/30/2022 3:34:09 AM US Central   quote/reply + tips
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lydia
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looze, we are sorry to hear this. Please try to contact your customs to check what additional information is needed or wait for the customs to contact you. We checked that you also contact us to report the issue via the support ticket. Please check the reply in the email and we will follow up on it there. Thank you.
#3 (permalink)      9/30/2022 4:35:35 AM US Central   quote/reply + tips
looze
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The customs has requested to submit invoice and transaction proof, I can see on the shipping label the goods have been undervalued, I am unsure of what to send them