shopping cart empty
@Anniepan
Login to post a new topic and to write a reply.
Thread Tools Rate This Thread


Search within thread:

Login to rate this thread.
#1 (permalink)      1/15/2021 7:21:04 AM US Central   quote/reply + tips
Rafael54
Member
  • JoinedFeb 2014
  • Posts 11
  • Reviews 4
  • Kudos17
+1 details
@Anniepan
Hello: my order B110141278 from 01Nov2020, shipped on 06Nov2020 and not arrived yet, i dont know where is it. Can you find out what happened?

Thanks and Regards.
#2 (permalink)      1/18/2021 3:42:36 AM US Central   quote/reply + tips
Avatar
Anniepan
Staff
  • JoinedNov 2016
  • Posts 10331
  • Reviews 0
  • Kudos5443
+2 details
Hello Rafael54,

Sorry for the long wait.

The package has been dispatched to overseas in November, as there is no update information, we think the package is stuck at somewhere. The shipping by China Post is really slow recently, it may need 1-3 months to arrive. We have asked our post to investigate your package, please trust we will pay attention to your order and send update news to you once we hear back from our post. Please don't worry, if the package is lost, we will refund or resend as your convenience.

Thank you for your patience in this case.

Edited on 1/18/2021 at 3:43 AM. Reason:
#3 (permalink)      1/18/2021 4:39:51 AM US Central   quote/reply + tips
Rafael54
Member
  • JoinedFeb 2014
  • Posts 11
  • Reviews 4
  • Kudos17
+2 details
Hello Anniepan: ok. I'll wait a little more.

Thanks and regards.
#4 (permalink)      1/19/2021 8:59:12 PM US Central   quote/reply + tips
nancy.mo
Staff (new to forums)
  • JoinedMay 2016
  • Posts 682
  • Reviews 0
  • Kudos291
+1 details
Rafael54 wrote:

Hello Anniepan: ok. I'll wait a little more.

Thanks and regards.



Hello Rafael54.

Thank you so much for your understanding and patience.

Have a nice day.

#5 (permalink)      1/27/2021 6:00:42 PM US Central   quote/reply + tips
Rafael54
Member
  • JoinedFeb 2014
  • Posts 11
  • Reviews 4
  • Kudos17
+1 details
Hello: About 3 months and no news of this order. I think it is lost. Can you please resend my order?
Thanks and Regards.
#6 (permalink)      1/28/2021 3:47:28 AM US Central   quote/reply + tips
Avatar
Anniepan
Staff
  • JoinedNov 2016
  • Posts 10331
  • Reviews 0
  • Kudos5443
+1 details
Hello Rafael54,

Sincerely sorry to hear that you haven't received the package.

I will send an application to our company to arrange the resend, would you mind to wait until the end of this week? We do really appreciate.
#7 (permalink)      1/28/2021 4:21:12 AM US Central   quote/reply + tips
Rafael54
Member
  • JoinedFeb 2014
  • Posts 11
  • Reviews 4
  • Kudos17
+1 details
Hello Anniepan: Ok, I'll wait a few days more. Please keep me informed when you resend my order.

Thanks and Regards.
#8 (permalink)      1/28/2021 9:46:27 PM US Central   quote/reply + tips
Avatar
Anniepan
Staff
  • JoinedNov 2016
  • Posts 10331
  • Reviews 0
  • Kudos5443
+1 details
Rafael54 wrote:

Hello Anniepan: Ok, I'll wait a few days more. Please keep me informed when you resend my order.

Thanks and Regards.




No problem, we think we may change to another shipping method. It should be better.

#9 (permalink)      2/5/2021 1:46:10 PM US Central   quote/reply + tips
Rafael54
Member
  • JoinedFeb 2014
  • Posts 11
  • Reviews 4
  • Kudos17
+1 details
Hello Anniepan: Has it been a week since your last message, any news of my order? Has it been forwarded yet?

Thanks&Happy CN New Year.
#10 (permalink)      2/5/2021 2:13:05 PM US Central   quote/reply + tips
Avatar
analogueman
Member
  • JoinedAug 2013
  • Posts 2072
  • Reviews 3
  • Kudos1633
+1 details
#11 (permalink)      2/18/2021 1:31:46 AM US Central   quote/reply + tips
Avatar
Anniepan
Staff
  • JoinedNov 2016
  • Posts 10331
  • Reviews 0
  • Kudos5443
+1 details
Hello Rafael54,

We have arranged the resend order in shipment #2, and changed the shipping method to Ground shipping by Kazakhstan Post, it may need 25-45 working days for delivery. Hope you will receive the package smoothly. About the first package, if you receive it in future, can you pay back for us? Thank you.