dairyglen wrote:
I have been waiting 3 months, raised a ticket and told they will investigate with Singapore Post, that was 2 weeks ago and their still waiting to hear..... But I have heard from Singapore Post and royal mail, no one knows for definate where the package is..... Now gotta wait another 2 months before a refund..... No fastech refund now please
Hello dairyglen,
Sincerely apologize for the trouble caused.
Yes, we have asked our Post office to investigate your package status but they haven't replied any information yet. We are really sorry about it. We will pay attention to your order and urge our Post office to give us the solution as soon as possible. We will keep you updated via ticket once we hear back from them.
Please trust if the post office verified the item as lost, we will issue refund or reship the order per your choice immediately. If you have any questions, please let us know freely, we are always here to help.
Thank you for your understanding.