@AnniePan Can you investigate please: A month waiting to be shipped
Login to post a new topic and to write a reply.
Thread Tools


Search within thread:

Rate This Thread
Login to rate this thread.
#1 (permalink)      7/4/2020 5:38:01 AM US Central   quote/reply + tips
dmp1985
Guest
  • JoinedJun 2020
  • Posts 2
  • Reviews 0
  • Kudos0
@AnniePan Can you investigate please: A month waiting to be shipped
Hello @AnniePan,

I placed an order (B060637735) on an item that was supposed to ship in 3 days. That was on 6 June. Almost a month ago, it still says ship in 2 days (ETA 7/6/2020). The dates keep on changing, but my item is never shipped. I opened a ticket 3 days ago, no response up to now...

What should I do?

Thanks,

Daniel
#2 (permalink)      7/5/2020 2:58:38 PM US Central   quote/reply + tips
damammy
Verified
  • JoinedApr 2020
  • Posts 66
  • Reviews 0
  • Kudos9
You will just get the standard copy and paste response for the next 3 months until you eventually have enough and dispute it with PayPal and wait 3 weeks for your refund, I am near the end of the long string of lies at the moment, my advice file a dispute and let PayPal deal with it, still haven’t had my item after over 8 weeks since dispatch complete joke
#3 (permalink)      7/5/2020 8:05:40 PM US Central   quote/reply + tips
Avatar
RollinOn18s
Verified
  • JoinedNov 2015
  • Posts 455
  • Reviews 56
  • Kudos227
You just cancel the order muh duhd! Simple as that if it hasn’t shipped.
#4 (permalink)      7/6/2020 2:09:27 AM US Central   quote/reply + tips
Avatar
Anniepan
Staff|M|
  • JoinedNov 2016
  • Posts 11600
  • Reviews 2
  • Kudos6096
Hello dmp1985,

We are really sorry for the late shipping.

After we double confirmed the stock with the manufacturer, they told us the item discontinued.:( We have sent message for you about the detail, and refunded the full money to your Paypal account.

Sincerely apologize for the trouble caused this time.
#5 (permalink)      7/6/2020 2:25:45 AM US Central   quote/reply + tips
dmp1985
Guest
  • JoinedJun 2020
  • Posts 2
  • Reviews 0
  • Kudos0
Anniepan wrote:

Hello dmp1985,

We are really sorry for the late shipping.

After we double confirmed the stock with the manufacturer, they told us the item discontinued.:( We have sent message for you about the detail, and refunded the full money to your Paypal account.

Sincerely apologize for the trouble caused this time.



Thanks for you answer Anniepan. I have already received the refund.

I have seen that you offer a product from the same manufacturer (SKU 6795301). In the web page it says that ships in three days. Could you please check if the item is or not discontinued?

Thanks again.

Daniel

#6 (permalink)      7/6/2020 3:12:45 AM US Central   quote/reply + tips
Avatar
Anniepan
Staff|M|
  • JoinedNov 2016
  • Posts 11600
  • Reviews 2
  • Kudos6096
Hello dmp1985,

The manufacturer only has SKU 9682803 and SKU 9682804 Indoor Security IP Camera in stock at present. Thank you.