I WILL NEVER SHOP HERE AGAIN !!!
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#71 (permalink)      6/13/2020 1:09:03 PM US Central   quote/reply + tips
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XDM45ACP
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vape8ion wrote:

djvillan wrote:fyi. Giving FT tracking numbers for your orders from other sites isn't going to show FT how their shipping agents can get packages shipped and delivered faster.fyiAccording to Annie they were able to determine that 3a is shipping through a local PO which, btw, is a different method than FT. So, apparently the tracking # etc did reveal information that may help.



That's one reason I gave her my tracking info. She wants pictures of all my vape gear that I have purchased from them, but my camera, and Imgur, don't seem to want to cooperate these days.

“I don’t think there’s a black gun culture or white gun culture, I think there’s an informed gun culture and an "misinformed gun culture.”
#72 (permalink)      6/13/2020 1:14:19 PM US Central   quote/reply + tips
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Anniepan wrote:

Thank you for your feedback, dear vape8ion, bdank and xandwhyisY. We do really appreciate.



Yes, we know you do Annie...

“I don’t think there’s a black gun culture or white gun culture, I think there’s an informed gun culture and an "misinformed gun culture.”
#73 (permalink)      6/13/2020 1:16:26 PM US Central   quote/reply + tips
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gph61
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blackhack wrote:

And we go round the merrygoround one more time....

Are they going to reimburse me for the extra I paid for expedited mail ??

Your expedited shipping is irrelevant. The vendor has no more control over your circumstances than they do the pandemic.

If I'm ignoring you it's because you're fallacy impaired. Here's hoping you rectify your problem so that we might have a sensible conversation.
#74 (permalink)      6/13/2020 2:50:15 PM US Central   quote/reply + tips
bdank
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blackhack wrote:

gph61 wrote:
.Are you going to reimburse when the packages arrive late through no fault of the vendor?

Are they going to reimburse me for the extra I paid for expedited mail ??



I've been wondering this myself. If people are getting refunds from FastTech then they should have to return the goods when they finally do arrive. The cost of expedited shipping was paid to the postal service used, they are ones who didn't give you the service that you paid for. Maybe you should take that up with them. As for support tickets not being answered in a timely manner, I'm sure FastTech is overwhelmed with people putting in tickets right now, and they may also be short staffed because of the pandemic. You're buying things from China, the epicenter of a world wide pandemic, what did you expect?

#75 (permalink)      6/13/2020 2:50:25 PM US Central   quote/reply + tips
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djvillan
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An order from 31 March that was returned to FT and reshipped 5 weeks ago didn't move until I complained 3 days ago and suddenly the status changed from awaiting international departure to arrived at destination, awaiting clearance.
#76 (permalink)      6/13/2020 2:55:05 PM US Central   quote/reply + tips
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blackhack
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bdank wrote:

The cost of expedited shipping was paid to the postal service used, they are ones who didn't give you the service that you paid for




No the postal contract with the postal service was between fasttech and the postal company.....I was charged extra by fasttech, so it's them who should be doing refunds if required, not anyone else.

Insert smart and witty comment here.....
#77 (permalink)      6/13/2020 3:14:58 PM US Central   quote/reply + tips
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gph61
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djvillan wrote:

An order from 31 March that was returned to FT and reshipped 5 weeks ago didn't move until I complained 3 days ago and suddenly the status changed from awaiting international departure to arrived at destination, awaiting clearance.

If I'm ignoring you it's because you're fallacy impaired. Here's hoping you rectify your problem so that we might have a sensible conversation.
#78 (permalink)      6/13/2020 3:34:42 PM US Central   quote/reply + tips
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gph61 wrote:

djvillan wrote:
No the postal contract with the postal service was between fasttech and the postal company.....I was charged extra by fasttech, so it's them who should be doing refunds if required, not anyone else.



Whatever makes you feel vindicated.

#79 (permalink)      6/13/2020 4:46:43 PM US Central   quote/reply + tips
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Bradley77
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lpejovic wrote:

carrion4worm wrote:
Order shipped may 21???? That's not even two weeks. I just got my order today after 9 weeks. It's a global pandemic shutdown, for chritsakes!!!!

When the mail moves, it's fine. Problem is all the sitting around it does, while waiting for a flight, quarantine,etc....


Can you please read my original post !

I understand the delays due to COVID-19 !!

What makes me furious is FT not having courtesy to replay to my question for 7 days !!!
What's the excuse there ?

9 weeks ??? Where was that shipped from ? Mars ? please...



yh my last order took 6 weeks! The worst thing you can do is keep checking the tracking cause it seems to take longer lol! its not like country to county tracking, this tracking tells you when it left and when it arrives!!! you cant buy stuff from here that much if you think 6 weeks is long thats normal!!!

THIS IS ENGLAND!!!
#80 (permalink)      6/13/2020 4:52:41 PM US Central   quote/reply + tips
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I'm not blaming Fasttech but I understand OP's frustration including others as well. Because they're NOT mad at the late shipment etc, they clearly said that. But because they're just mad that Fasttech is supposedly beating around the bush with their responses or going with delayed replies on tickets. Their frustration is valid and Fasttech always apologised, which they do not seem to accept.

Well, eCommerce businesses are going south and I understand what Fasttech is going through. On Fasttech's defence, I could say that they are not in control of the shipments, i.e. they're using a shipping agency, which is a reason why their responses get late on particular inquiries. Also they couldn't temporarily shut the business down for many reasons so they still need to continue with all possible resources. With limited staff, they're struggling to manage orders and maintain tickets. We should appreciate the fact they're still trying to provide the best service possible from what they can.

We have to understand we're all living in the same planet and COVID19 is really affecting all of us in all sorts of ways, maybe you're lucky that you're unaffected, but see what's going on in other places. At hard times like this we need to grant some license in excuses from them since they're making real effort. I have had issues with Fasttech in the past, but I've also seen genuine gestures and have had great experience with Fasttech and this community.

All we need is patience!
When you read, 'OMG' as 'Zero Nicotine'.
#81 (permalink)      6/13/2020 5:05:36 PM US Central   quote/reply + tips
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gph61
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Hear hear. Imagine if world leaders set up 14-day quarantine zones at the airports and people had the patience to wait a couple weeks before entering the country. Instead they just cheeped 'economy' like birds in a tree.
If I'm ignoring you it's because you're fallacy impaired. Here's hoping you rectify your problem so that we might have a sensible conversation.