t8kiteasy wrote:

We are all in the same boat. I have two packages ordered on 5-5-20 one is "label created but not yet in system". Second is "origin post is prep for shipping" and they not left that stage yet? This is the first time I have ever had a problem with deliveries from FT.

It seems my orders just disappeared overnight? I am not ordering anything over seas until this whole pandemic has passed and that will either be a long way off,or not at all?



Hello t8kiteasy,

Sincerely apologize for the long wait.

One package has arrived in your country now, you can see the tracking information is updated on July 24. The other package is on the shipping way. We have asked our Post to investigate your package status, we think the tracking information will be updated soon. Please trust if the post office verified the item as lost, we will issue refund or reship the order per your choice immediately. If you have any questions, please let us know freely, we are always here to help.

Thank you for your understanding.