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Parcel hasn't moved for 17 days
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#1 (permalink)      3/20/2020 8:52:26 PM US Central   quote/reply + tips
wavy_jones
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Parcel hasn't moved for 17 days
Ordered a parcel via UK epacket shipping, last update was on the 3rd of March saying it was leaving overseas, no updates since. Are there delays or what?
#2 (permalink)      3/20/2020 9:13:00 PM US Central   quote/reply + tips
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Vapor
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More than likely caught up in UK customs... I very recently had a package (USA) that showed the same, the next tracking update showed it had passed through customs and would be at my door the next day...
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#3 (permalink)      3/21/2020 4:10:45 AM US Central   quote/reply + tips
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Anniepan
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+3 details
Hello wavy_jones,

Sorry for the long wait.

Due to the coronavirus outbreak, the airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Hong Kong to all international destinations. So the international shipping speed is seriously delayed recently. Your package is still staying in Hong Kong to wait for the airplane. We have urged our post to help. Hope you will receive the package very soon.

Please feel free to write us whenever you have questions. We're always here to help.
#4 (permalink)      3/22/2020 9:06:29 PM US Central   quote/reply + tips
Rogermahtani
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My package has stopped moving also. Looks like all mail has stopped shipping worldwide
#5 (permalink)      3/22/2020 10:18:35 PM US Central   quote/reply + tips
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Anniepan
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Rogermahtani wrote:

My package has stopped moving also. Looks like all mail has stopped shipping worldwide




Hello Rogermahtani,

Thanks for your feedback and we are really sorry for the trouble.

According to the tracking information, the package will be dispatched to the destination country these days. As you chose the regular airmail to ship the package, the tracking information will not be updated, as the tracking number only can be traced of the online information to prove the package has been shipped out. So please kindly wait 1-3 weeks for package delivery.

Please let us know if there is anything else we can help with. We do thank you for your patience.

#6 (permalink)      3/23/2020 1:55:21 AM US Central   quote/reply + tips
Madhatter98
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My package tracking is saying that it was dispatched to my destination country back on feb 26 . And have not received any updates since
#7 (permalink)      3/23/2020 4:32:37 AM US Central   quote/reply + tips
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Anniepan
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Madhatter98 wrote:

My package tracking is saying that it was dispatched to my destination country back on feb 26 . And have not received any updates since




Hello Madhatter98,

Sorry to hear about the issue.

According to the tracking information, the package has been dispatched to overseas. Because there is no update tracking information, we cannot make sure where the package is. But we have asked our Post to check your package status now, they will help us urge the shipping. Hope you will receive the package this week. Please feel free to write us whenever you have questions. We're always here to help.

We do thank you for your patience.

#8 (permalink)      3/23/2020 6:01:42 AM US Central   quote/reply + tips
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mrpurfect
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similar boat here my parcel has been sitting in a chinese airport since the 6th of march.
#9 (permalink)      3/23/2020 6:21:37 AM US Central   quote/reply + tips
Yellacranz
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Mine has been sitting at Langley for 10 days
#10 (permalink)      3/23/2020 7:20:55 AM US Central   quote/reply + tips
MSAKSA
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I placed an order on March 17, shipped via DHL (to avoid this expected delay).

March 22, shipped out
March 22, passed US customs clearance

March 23, arrived at WEST PHILADELPHIA

Edited on 3/23/2020 at 8:41 AM. Reason:
#11 (permalink)      3/23/2020 12:34:44 PM US Central   quote/reply + tips
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XDM45ACP
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MSAKSA wrote:

I placed an order on March 17, shipped via DHL (to avoid this expected delay). March 22, shipped outMarch 22, passed US customs clearanceMarch 23, arrived at WEST PHILADELPHIA



Same here my friend, I would rather pay the extra and get the items I want and need.

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