SoulCry wrote:

@Anniepan

I'm just wondering why you didn't offer this solution a month ago.



Hello SoulCry,

Please kindly note each shipping carrier impose a different grace period before a package can be investigated and determined verified lost, for more information, please refer to "Can a refund be issued if a package becomes stuck, or lost in the delivery process?", so after we asked the Post to investigate your package, we have to wait 1 to 4 weeks for postal carriers to determine whether a package is lost. So that't why we ask our customers to wait a few days more for the Post reply. Hope you can understand.


RuiGr wrote:



@Anniepan

Sent a reply to the ticket.
Take a look if you can.

Thank you.



Hello RuiGr,

We have replied your ticket, please kindly check.

Thank you for your kind understanding.