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shipping to uae- new law since Apr2019 - wetclay: can you pls?
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#1 (permalink)      10/23/2019 10:50:13 AM US Central   quote/reply + tips
mgfm111
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shipping to uae- new law since Apr2019 - wetclay: can you pls?
Dear FT,
any change in shipping policy to UAE?
it is legal now, not like before. it is not panned as before.
i am surprised as no change in shipping policy.
in dubai, china mart do not have most of the things.

Edited on 11/12/2019 at 8:03 AM. Reason:
FT Customer Support, You are doing a good job. PLEASE keep up the good work. PROTECT your reputation from some manufactures. FT PLEASE be part of ECIG industry DEVELOPMENT not just a typical reseller.
#2 (permalink)      10/23/2019 11:37:00 AM US Central   quote/reply + tips
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desuede
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I suggest you add @Anniepan to the title of this thread.
It makes it easier for her to catch it.

Or you could just open a ticket with your request:

https://support.fasttech.com/general/PSLE
#3 (permalink)      10/24/2019 4:17:59 AM US Central   quote/reply + tips
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Anniepan
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Hello mgfm111,

We have forwarded your feedback to our logistics department, and ask them to confirm with our shipping carrier. We will trace all UAE packages to check the shipping. Of course, if there is any update news or official website notice, please kindly let us know, we will consider and open the shipping to UAE after then.

Thank you for your information.
#4 (permalink)      10/25/2019 9:08:40 AM US Central   quote/reply + tips
mgfm111
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https://www.esma.gov.ae/en-us/E-Participation/Pages/UAE%20Mandatory%20regulation%20for%20Electronic%20Nicotine%20Products.aspx

https://www.esma.gov.ae/en-us/Services/Pages/Products/Labeling-of-Electronic-Cigarettes-products.aspx

https://www.khaleejtimes.com/news/general/E-cigarettes-to-be-legal-in-UAE-from-mid-April-

hope this clarify it.
FT Customer Support, You are doing a good job. PLEASE keep up the good work. PROTECT your reputation from some manufactures. FT PLEASE be part of ECIG industry DEVELOPMENT not just a typical reseller.
#5 (permalink)      10/26/2019 3:49:33 AM US Central   quote/reply + tips
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Anniepan
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Hello mgfm111,

Thank you for your information. I have forwarded these information to our related department to confirm. If we open the shipping method to UAE, we will announce the news in our forum.
#6 (permalink)      10/26/2019 12:51:39 PM US Central   quote/reply + tips
Boshnaq
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I opened a ticket earlier as I wanted the tripod rta, and the customer service representative helped me with the order and it got sent to me in the UAE. this was around 1 month ago
#7 (permalink)      10/26/2019 12:57:06 PM US Central   quote/reply + tips
mgfm111
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Boshnaq wrote:

I opened a ticket earlier as I wanted the tripod rta, and the customer service representative helped me with the order and it got sent to me in the UAE. this was around 1 month ago



well, this is a good news. can you pls add more details?
which emirate? which shipping company/way? have you been questioned in customs?

FT Customer Support, You are doing a good job. PLEASE keep up the good work. PROTECT your reputation from some manufactures. FT PLEASE be part of ECIG industry DEVELOPMENT not just a typical reseller.
#8 (permalink)      10/26/2019 1:01:44 PM US Central   quote/reply + tips
Boshnaq
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Abu Dhabi, I think it was through Singapore post registered air mail, it took around 10 days to reach here, no one questioned me at customs or the post office.

I have been ordering items from here since early 2017, around a month ago they removed the shipping to UAE which was strange and that is why I contacted FT customer service regarding it and they shipped it to me anyway.
#9 (permalink)      10/28/2019 8:49:41 AM US Central   quote/reply + tips
mgfm111
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Boshnaq wrote:

Abu Dhabi, I think it was through Singapore post registered air mail, it took around 10 days to reach here, no one questioned me at customs or the post office.

I have been ordering items from here since early 2017, around a month ago they removed the shipping to UAE which was strange and that is why I contacted FT customer service regarding it and they shipped it to me anyway.



thanks for the info.

more than one year and half AUH customs (Dubai used to do the same) took my ecig parcel. it was 2 tanks and some coils. I tried my best but they took it.
however it should be different now after the LAW.
FT should change the status now.

FT Customer Support, You are doing a good job. PLEASE keep up the good work. PROTECT your reputation from some manufactures. FT PLEASE be part of ECIG industry DEVELOPMENT not just a typical reseller.
#10 (permalink)      11/4/2019 11:53:58 AM US Central   quote/reply + tips
mgfm111
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Anniepan wrote:

Hello mgfm111,

Thank you for your information. I have forwarded these information to our related department to confirm. If we open the shipping method to UAE, we will announce the news in our forum.



any update?

FT Customer Support, You are doing a good job. PLEASE keep up the good work. PROTECT your reputation from some manufactures. FT PLEASE be part of ECIG industry DEVELOPMENT not just a typical reseller.
#11 (permalink)      11/5/2019 1:38:54 AM US Central   quote/reply + tips
wetclay
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I Also received 8 packages to Sharjah last month. No issues. CS helped me place orders.
Hope fasttech will add UAE soon.