Hello Johnnyace, gmm11, Travelman71 and other friends,

We are so sorry for the inconvenience caused this time. The package return is caused by the strict security checking in Beijing recently, because of the Conference on Dialogue of Asian Civilizations. Some packages has been returned by mistake because the big bag which contains these packages is failed to pass the security checking.

We noticed this issue a long time ago and urged our shipping carrier to help us solve the issue as soon as they can. Once we get the package return information, we will resend/refund after we contact our customers. We are worried about the issue, and put this issue in our first priority solving list. Because we have a large amount of ePacket packages to trace every day, we may miss some packages return information. If we don't contact you in time, please kindly contact us in ticket as earlier as possible, then our CS staff will help you solve the issue immediately and offer the resend/refund step ASAP. Of course, if you need to change another shipping method, please feel free to let us know. The security return issue will be solved/better improved in June.

We apologize again for the inconvenience and we do really appreciate your trust and patience in this case.