Active points have been converted to gift card in your account
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#1 (permalink)      8/2/2014 8:19:40 PM US Central   quote/reply + tips
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geek
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Active points have been converted to gift card in your account
UPDATE 11/10/2014: all active points have been converted to gift certs. If you had active points in your account, you may click here to access your gift certs.

If you have questions regarding points or gift certificates, please create a support ticket and we'll be happy to assist.



Original announcement



Dear valued customers,

As stated in FastTech's rebate points FAQ posted 2 years ago, active rebate points will expire on 10/10/2014 November 10, 2014. If you have reached 10 active points in your account, please consider making a request to convert them into gift certificates before 10/10/2014 11/10/2014. Pending rebate points will not expire.

FastTech is making a special one-time offer to all customers, including those with less than 10 active points, an automatic conversion that will convert all your expired active points into a gift card. The gift card will appear in your account shortly after 11/10/2014 and will be valid within 1 month after the conversion. As this is offered far outside of FastTech's policy, we will be unable to further extend the expiry dates.

The reason we're doing this one time offer is because the points system did not implement rolling expiration. In the next month or so, all FastTech rebate points will be upgraded to allow for rolling expiration. All active points, collected and unused for more than 1 year will expire automatically. When older unused points expire, more recent points stay intact (the definition of rolling expiration).

In addition to the one-time offer, with our current points system when an order is refunded while points are still pending, refunded points are taken out of active points instead of pending points. With the roll out of the rolling expiry points system, refunds of pending points will only reduce pending points. Your active points will no longer be affected.

To learn more, click here for the rebate points FAQ page.

Thank you.

FastTech

Mod (geek) edited on 11/9/2014 at 8:01 PM. Reason: done
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#2 (permalink)      10/10/2014 4:55:50 AM US Central   quote/reply + tips
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geek
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Update: postponed to November 10, 2014.

Why: the conversion job happens to be much more involved than we initially expected. We need a bit more time to get better prepared so that the conversion can be correctly done for everyone.

We apologize for the delay.

The point system and all points will remain as-is in your account. Points will continue to become active through this period, until we auto-convert them on November 10, 2014.
All questions and comments are welcome. We are here to help.
#3 (permalink)      11/6/2014 3:57:35 AM US Central   quote/reply + tips
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geek
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Update:

We'll begin the automatic conversion today (November 6, 2014) at 9:00pm US CST.

The conversion will be done in relatively small batches and we expect the conversion will take place over a period of 3 to 4 days. Note that the batches are arbitrarily sequenced meaning that some customers will get their points converted first while others will get it done next.

If you do not see your points converted, please do not be alarmed as it will convert before the end of 11/10/2014 US CST.

We'll provide more updates as this progresses.
All questions and comments are welcome. We are here to help.