I asked 9 days ago to convert my points in rebate gift certificate, after 3 days they told me that within a few hours they would have done, it's been another 6 days and I do not have anything yet. It 'possible that something so complicated? It seems very disappointing everything, no assistance, no response, no nothing. FT asks only for understanding every mistake he does, never apologizes, asks comprehension ... go to hell!