{Help!}deducted balance, no order @anniepan
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#1 (permalink)      5/3/2022 10:39:54 AM US Central   quote/reply + tips
DavidVarga
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Help!deducted balance, no order @anniepan
Hi.

I ordered a few products, the amount was deducted on my bank account,but I did not receive confirmation anyone.

I don't see it in the order history either.

The amount has been deducted.

What to do in this case?

Tank you.

Edited on 5/3/2022 at 2:08 PM
#2 (permalink)      5/3/2022 2:08:32 PM US Central   quote/reply + tips
DavidVarga
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@anniepan? Anyone? Please
#3 (permalink)      5/4/2022 1:10:07 PM US Central   quote/reply + tips
Screwhead
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Patience. This is a forum, not a chat. And maybe you have missed that FT is on holiday:

https://www.fasttech.com/forums/stickies/t/3162064/psa-may-2nd-to-4th-for-international-workers-day


I think you will get an answer here when they are back, but maybe you should also open a Service-Ticket.
#4 (permalink)      5/4/2022 8:33:46 PM US Central   quote/reply + tips
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lydia
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DavidVarga wrote:

Hi.I ordered a few products, the amount was deducted on my bank account,but I did not receive confirmation anyone.I don't see it in the order history either.The amount has been deducted.What to do in this case?Tank you.



I am sorry for the late response because we just came back from the holiday today.

Due to the payment processing delay, the order hasn't been generated in the order system. We apologize for this.

We have manually created the order and sent a confirmation email to you. Please check it when you are inconvenient.