[PSA]Credit card payment improvement for vape orders
Login to post a new topic and to write a reply.
Thread Tools


Search within thread:

Rate This Thread
Login to rate this thread.
#1 (permalink)      3/17/2022 4:09:52 AM US Central   quote/reply + tips
Avatar
geek
Tech Staff
  • JoinedJun 2012
  • Posts 3424
  • Reviews 19
  • Kudos4446
+3 details
PSACredit card payment improvement for vape orders
Feedback was received from customers about repeated payment declined messages during checkout. One of the factors causing these declines was the lack of 3D secure support at FastTech.

We're pleased to announce that FastTech.com now fully supports 3D secure (3DS) payment verification. If you had repeated payment errors before, please give us a try again.

If you have questions, please feel free to let us know by replying here, or by contacting us through a service ticket.

Thank you.

PS. the mobile site "m.fasttech.com" will receive this update in the next few days.

Mod (geek) edited on 3/20/2022 at 8:31 PM. Reason: moved to service help to allow replies
All questions and comments are welcome. We are here to help.
#2 (permalink)      3/20/2022 8:36:52 PM US Central   quote/reply + tips
Avatar
geek
Tech Staff
  • JoinedJun 2012
  • Posts 3424
  • Reviews 19
  • Kudos4446
Some customers are having difficulties paying directly with credit cards, even after 3DS has been enabled.

In most instances it's caused by the customers' browsers deleting FastTech's login cookies after they are sent to the 3DS challenge site. This is likely a privacy/anti-tracking browser or browser extension feature.

When this happens, you will see a FastTech login page when you return from 3DS. Your payment will be authorized but you will not be charged for real (FastTech guarantees this). That authorization will be automatically cancelled after a few days.

Alternatively, you may contact us and we will create an order for you, using the existing payment authorization.

To avoid this cookie issue, at the moment we advice customers to use a different browser. There are technical solutions such as eliminating our dependence on browser cookies. These changes are not trivial and will require some time to implement.

I've moved this thread to service help to enable thread replies. If yo have questions, please feel free to post here.

Edited on 3/20/2022 at 8:42 PM. Reason:
All questions and comments are welcome. We are here to help.