[PSA]Credit Cards now accepted for e-cigarette orders
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#31 (permalink)      10/25/2021 1:25:42 PM US Central   quote/reply + tips
Bucheryt2
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Здравствуйте.Я из России,оплатил свой заказ банковской картой,оплата прошла на berrytop.com но заказ не появился.Что делать с этим?Выписка из банка имеется.
#32 (permalink)      10/25/2021 9:13:13 PM US Central   quote/reply + tips
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Anniepan
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PavluxXxa32 wrote:

Hello. I'm from Russia. I made an order in this store for the first time. The money was debited, the order number appeared in the cabinet. Please tell me if the order is accepted or do I need to confirm the order to be accepted for delivery?




Hi PavluxXxa32,

Yes, we have received your payment, and the order is generated. You can find it at your FastTech account. Please feel free to write us whenever you have questions. We're always here to help.

#33 (permalink)      10/26/2021 6:39:00 AM US Central   quote/reply + tips
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Anniepan
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MediocreDad187 wrote:

I've tried to process a credit card order 3 times, and all 3 times it did not seem to go through, and just took me back to the previous page. Can you please assist?




Hello MediocreDad187,

Sincerely sorry for the inconvenience caused.

It seems the payments were declined. Do you like us to manually create the order and send Paypal link for you? I have sent an email to your email address, please feel free to reply there, we will do our best to help. Thank you.

#34 (permalink)      10/26/2021 6:45:07 AM US Central   quote/reply + tips
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Anniepan
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datside wrote:

Made an order and paid with card. Error "Card declined by issue bank'. BUT pay operation is success. But no order is listed. Created general ticket and long waiting for your reply! When my problem will be resolved???




Hi, datside,

We apologize for the trouble caused. We have received the money and will create the order for you as soon as possible. We will send the order detail to you in the ticket.

Thanks for your understanding and patience.

#35 (permalink)      10/26/2021 6:49:08 AM US Central   quote/reply + tips
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ukbrit wrote:

hi. I am having the same problem with card payments. this is the only site that has a problem. they have lost a lot of orders.




Hello ukbrit,

It seems the order is generated successfully, which has been shipped out today. If you have other questions, feel free to contact us here or by a service ticket. Our team is always at your disposal.

#36 (permalink)      10/26/2021 6:55:52 AM US Central   quote/reply + tips
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Anniepan
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Bucheryt2 wrote:

Здравствуйте.Я из России,оплатил свой заказ банковской картой,оплата прошла на berrytop.com но заказ не появился.Что делать с этим?Выписка из банка имеется.




Hello Bucheryt2,

Sorry to hear about the issue.

I have sent an email to you to check the payment detail. Please kindly check and reply back to us, so we can help you resolve. Thank you.


Edited on 12/7/2021 at 7:22 PM. Reason:
#37 (permalink)      10/27/2021 11:52:52 AM US Central   quote/reply + tips
datside
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Still waiting for my order to be created. Ticket silent for today.
#38 (permalink)      10/28/2021 5:25:02 AM US Central   quote/reply + tips
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Anniepan
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datside wrote:

Still waiting for my order to be created. Ticket silent for today.




Dear datside,

We have received your money and released the order. We will ship it out as soon as we get the items ready. Thank you for your continued patronage. Please don't hesitate to contact our customer service if you have any questions.

#39 (permalink)      10/28/2021 5:42:25 AM US Central   quote/reply + tips
ukbrit
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I had the same problem.i tried the next day and it went through.
#40 (permalink)      10/28/2021 9:20:15 AM US Central   quote/reply + tips
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Centforfree wrote:

mick6214 wrote:


I experienced as well items identified in the search field (preview), but the search results will not show them. These have been discontinued items. And yes, sometimes the search results are really bizarre.




I had not seen your message. Yes the search bar does not always show the right result some items are still on sale and are simply ignored (not so easy to reproduce the bug). On a product of the brand animodz; I was able to find the doggystyle atomizer. There are 4 of them, three are discontinued except one still on sale but "FT search" does not want to show it.

#41 (permalink)      10/28/2021 9:26:49 AM US Central   quote/reply + tips
mick6214
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Good news for the mention Taxe is now added on your bills Thank you Anniepan for this addition