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FastTech 2020 National Day & Mid-Autumn Festival Holiday Schedule
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#1 (permalink)      9/13/2020 10:16:33 PM US Central   quote/reply + tips
Galen.G
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FastTech 2020 National Day & Mid-Autumn Festival Holiday Schedule
Dear valued customers,

FastTech will be on holiday to celebrate the National Day and Mid-Autumn Festival. Here is FastTech's 2020 National Day & Mid-Autumn Festival Holiday schedule:

Official holiday for FastTech:
8 days from October 1, 2020 to October 8, 2020. All services resume on October 9, 2020, at 9:00 am Hong Kong Time.

Schedules on orders and support services:
September 27, 2020, to September 29, 2020 (dates inclusive, HKT):
- Orders: All orders scheduled to ship on or before these days can be shipped before the holiday(The tracking information updated may be delayed due to the Logistics service provider).
The scheduled shipping date is displayed on the order history page of your FastTech account.
- Support: all questions made on or before these days will get a response before the holiday.

September 30, 2020 (dates inclusive, HKT):
- Orders & Support: we aim to ship all orders which scheduled to be shipped on September 30 before the holiday, and we aim to answer all questions made on that day, but we cannot guarantee.

October 1, 2020, to October 6, 2020 (dates inclusive, HKT):
- Support: support service is unavailable during these days.
Customer support service resumes on October 7 but ticket response time will be delayed due to backlogs.

October 1, 2020, to October 8, 2020 (dates inclusive, HKT):
- Orders: Orders placed before the holiday, and are scheduled to ship during the holiday, will not be shipped until the holiday ends.

October 9, 2020 (dates inclusive, HKT):
- Orders: shipping resumes on October 9.
Extra processing time may be required due to holiday backlogs.
All orders which are ready to ship can be shipped within a few days after October 9, 2020.
For orders which require extra restocking time, a new scheduled shipping date will be displayed in order pages.

If you need to change your orders or have any questions about this, please don't hesitate to create a ticket.

Best regards,

FastTech Team

PS. for a list of all FastTech's holidays, please refer to this FAQ entry.

Mod (Galen.G) edited on 10/14/2020 at 2:28 AM. Reason:
#2 (permalink)      9/28/2020 1:33:04 AM US Central   quote/reply + tips
huemar99
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OK.
#3 (permalink)      9/28/2020 1:34:51 AM US Central   quote/reply + tips
Mr.Esquire
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Any sitewide promotion due to the holiday?

Edited on 9/28/2020 at 1:43 AM. Reason:
#4 (permalink)      9/28/2020 11:09:25 AM US Central   quote/reply + tips
Ta3350
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[color=Red]I cannot complete the shipping process for the UAE. Can you complete it?
Is it possible to make the order manually, then send me a Paypal payment link
[/color]
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10/1/2020
#5 (permalink)      9/28/2020 9:14:32 PM US Central   quote/reply + tips
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Anniepan
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Hello Ta3350,

We have created the order and sent a ticket for you to confirm the order detail and payment link, please kindly check.

Please feel free to write us whenever you have questions. We're always here to help.
#6 (permalink)      9/30/2020 2:13:55 PM US Central   quote/reply + tips
esketit666
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any orders who are already shipped out will continue to ship or they will hold until the holidays end?
#7 (permalink)      10/1/2020 3:59:39 AM US Central   quote/reply + tips
Bingyu93
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esketit666 wrote:

any orders who are already shipped out will continue to ship or they will hold until the holidays end?



Same question from me.
Thats what i want to know.

#8 (permalink)      10/2/2020 7:14:47 AM US Central   quote/reply + tips
jbeachum
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My order B092130153 was placed on 9/21, a shipping label was created on 9/27. The tracking info says it has not been received by the shipper yet. Please advise, I paid for expedited shipping and this is far from expedited.
#9 (permalink)      10/7/2020 1:07:17 AM US Central   quote/reply + tips
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Anniepan
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Hello esketit666,

Your package is on the way to your country a few days ago, it is in normal processing. Please kindly wait another 10-30 working days for the package to arrive as the ground shipping speed is a little slow recently.

And Bingyu93, the tracking information update is delayed due to the holiday. Now the shipping carriers are back to work, your package will be handed over to overseas very soon.

And jbeachum, your package was shipped out by USPS expedited shipping, the tracking information will be updated until the package arrives at USPS sorting center. We think you may receive the package in 3-7 working days.

Please feel free to write us whenever you have questions. We're always here to help.
#10 (permalink)      10/7/2020 2:52:44 PM US Central   quote/reply + tips
Nelwer
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Thanks for this festival!!!
#11 (permalink)      10/8/2020 7:32:24 AM US Central   quote/reply + tips
Joycelyne
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Mr.Esquire wrote:

Une promotion sur tout le site en raison des vacances?



+++

Even after the holidays ^^


Edited on 10/8/2020 at 7:34 AM. Reason: