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Orders Paid with Credit Card cannot Refund as Gift Certificate Temporarily
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#261 (permalink)      10/31/2017 9:25:32 AM US Central   quote/reply + tips
MiguelAngelC
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Hola, Mi número de orden es C102580572, cancelé el artículo, pero no me ha devuelto nada de dinero ni tampoco puntos de regalo. ¿Qué pasa? como solicito la devolución del dinero ?
#262 (permalink)      11/1/2017 3:28:48 AM US Central   quote/reply + tips
Anniepan
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MiguelAngelC wrote:

Hola, Mi número de orden es C102580572, cancelé el artículo, pero no me ha devuelto nada de dinero ni tampoco puntos de regalo. ¿Qué pasa? como solicito la devolución del dinero ?




Hello MiguelAngelC,

We have refunded the money to your credit card today. It may take 5-7 days for bank processing, please kindly check your account after then.

Thank you.

#263 (permalink)      11/1/2017 3:28:51 AM US Central   quote/reply + tips
Anniepan
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Post deleted by mod (Anniepan) on grounds of: duplicated post
#264 (permalink)      11/9/2017 2:20:16 AM US Central   quote/reply + tips
GORCHAK0003000
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When you return my money?I clicked the link and activated your account,now require the return or so I re-sent the order.
#265 (permalink)      11/9/2017 8:03:54 PM US Central   quote/reply + tips
Anniepan
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GORCHAK0003000 wrote:

When you return my money?I clicked the link and activated your account,now require the return or so I re-sent the order.



Hi GORCHAK0003000,

We don't issue a gift certificate refund for the payment via credit card at present. So we have refunded the money to your credit card today. It may take 5-7 days for bank processing, please kindly check your account after then.

Thank you.

#266 (permalink)      1/7/2018 8:59:10 PM US Central   quote/reply + tips
banuncias
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Hi , i cancelled this order C092852393 and a item on this C112659931 and another item on this C102912031, and cant get a gift certificate, if you can get a manual refund. thanks
#267 (permalink)      1/8/2018 12:29:04 AM US Central   quote/reply + tips
Anniepan
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banuncias wrote:

Hi , i cancelled this order C092852393 and a item on this C112659931 and another item on this C102912031, and cant get a gift certificate, if you can get a manual refund. thanks




Hello banuncias,

I have refunded the money to your credit card from these three orders, I also sent the refund detail to your ticket Q102...WCY, Please kindly check.

Please feel free to write us whenever you have questions. We're always here to help.

Thank you.

#268 (permalink)      1/23/2018 8:03:54 AM US Central   quote/reply + tips
HellRain
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Anniepan,

Could you double check the status on the refund for order C011353332 ?
I wanted to make sure it was going back to my card.

Thank you!
#269 (permalink)      1/23/2018 10:04:41 PM US Central   quote/reply + tips
Anniepan
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Hello HellRain,

The money isn't refunded yet. I just refunded it to your credit card, it may take 5-7 days for bank processing, please kindly check your account after then.

Thank you.
#270 (permalink)      1/25/2018 4:28:01 PM US Central   quote/reply + tips
soulpurpose181
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Anniepan,

I canceled Order # C012495072 to get a refund to my PayPal but I don't see anything in my PayPal as of yet...will it go to my PayPal or credit card?
#271 (permalink)      1/25/2018 9:01:27 PM US Central   quote/reply + tips
Anniepan
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soulpurpose181 wrote:

Anniepan,

I canceled Order # C012495072 to get a refund to my PayPal but I don't see anything in my PayPal as of yet...will it go to my PayPal or credit card?



Hello soulpurpose181,

Yes, we have refunded the money to your paypal account, I have sent a ticket for you within ticket number Q0125FFJFW, please kindly check it at your facttech account.

Please feel free to write us whenever you have questions. We're always here to help.