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Orders Paid with Credit Card cannot Refund as Gift Certificate Temporarily
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#1 (permalink)      1/12/2016 9:25:44 PM US Central   quote/reply + tips
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jenny
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Orders Paid with Credit Card cannot Refund as Gift Certificate Temporarily
Dear valued customers,

Due to increasingly fraud transactions recently, our bank request us to stop refund orders paid with credit card as gift certificate temporarily.

Orders paid with PayPal or Bitcoin will not be affected by this arrangement.

We will update here once the normal refund processing for credit card payment resumes. Thank you for your understanding.

Best regards,

FastTech

Mod (jenny) edited on 1/12/2016 at 9:26 PM. Reason: sticky
I apologize in advance if my answers aren't specific enough-- in most cases I can't provide order specific help in forums. For more personalized answers, please open a support ticket instead. Thanks!
#2 (permalink)      1/13/2016 3:31:45 AM US Central   quote/reply + tips
hyoussef
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and how do we track the status of the refund in this case? you give a transaction ID which i have no idea how to track it

AND that is even adding more inconvenience to your clients, now payments might get lost in between your bank and my bank, extra chargers will be added by the banks and finally the user who have canceled / amended an order or an item for any reason will pay for that even if he just canceled to reorder another at the same moment which was always a good thing that for any reason i canceled an order i get immediate refunds by GC where i can use it immediately to order whatever i like

I'm Still not convinced by the reasoning of fraud or whatever it was

Edited on 1/13/2016 at 3:42 AM. Reason: .
#3 (permalink)      1/13/2016 3:40:37 AM US Central   quote/reply + tips
hyoussef
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Edited on 1/13/2016 at 3:42 AM. Reason:
#4 (permalink)      1/13/2016 6:14:46 AM US Central   quote/reply + tips
_Aleksey_
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And if I could translate Point certification, if I pay for an order card?
#5 (permalink)      1/14/2016 10:57:19 PM US Central   quote/reply + tips
dumon
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Extremely bad innovation. I bought here because I could, at any time, to return the money as a certificate.

Edited on 1/14/2016 at 10:59 PM. Reason:
#6 (permalink)      1/15/2016 9:59:37 AM US Central   quote/reply + tips
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igarcia684
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You guys should let know before, i have to wait 45 days in order to the money its in my account.
(insert clever signature here)
#7 (permalink)      1/15/2016 10:51:45 AM US Central   quote/reply + tips
canoney1211
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Great i was wondering why i had no gift certificates after i cancelled my order yesterday and now ir seems theres not a lot i can do, no reply to my tickets from yesterday
#8 (permalink)      1/16/2016 3:23:16 AM US Central   quote/reply + tips
zipdr
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кто виноват?договорились с crystal(персонал сайта) о возврате подарочным сертификатом! он(а) не спросив меня отправила деньги на карту, которая уже не действительна!!!и говорит чтоб я теперь с банком разбирался!!!
#9 (permalink)      1/16/2016 5:55:02 AM US Central   quote/reply + tips
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IcE..
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In order to check if refunded money has arrived, you have to check you bank account. That is not such a huge problem. It will take few days for transaction to complete.
Quality of your life is determined by the quality of your thoughts.
#10 (permalink)      1/16/2016 7:49:40 AM US Central   quote/reply + tips
zipdr
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отправила деньги на карту, которая уже не действительна!!!
#11 (permalink)      1/17/2016 1:49:59 AM US Central   quote/reply + tips
dikni
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via PayPal paid, the certificate is cancelled, and the goods are not paid off.