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Anniepan appreciation thread for the new management
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#1 (permalink)      11/1/2021 11:54:40 AM US Central   quote/reply + tips
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airwinny
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Anniepan appreciation thread for the new management
Since FastTech is under new management, and new managers are prone to making (sometimes irrational) changes, I figured it's good to let them know how much Anniepan is valued by FastTech's customers.

Whether clients have questions about panoramic cameras, pantsuits, panda shaped mp3 players, panels for billet boxes, or actual pans, Annie always panhandles them professionally.

Her problem-solving skills are a main reason I still shop here.
#2 (permalink)      11/1/2021 12:03:47 PM US Central   quote/reply + tips
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philipvdb
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+1 on that. Also appreciate the efforts done lately in regards to the payment methods and EU VAT rules.
We can't agree on everything.
#3 (permalink)      11/1/2021 12:44:11 PM US Central   quote/reply + tips
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carrion4worm
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Give her a raise!
What does he mean when he says words?
#4 (permalink)      11/1/2021 2:24:52 PM US Central   quote/reply + tips
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mick6214
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+10000 with you guys,Annie we love you ;)
#5 (permalink)      11/1/2021 2:27:08 PM US Central   quote/reply + tips
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VicViking
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Here here ... if fasttech sold an Anniepan Poster (even without Free Shipping), IN THE CART !!!
Is The Fucking You Get, Worth The Fucking You Get ???
#6 (permalink)      11/1/2021 7:05:59 PM US Central   quote/reply + tips
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zarck
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Anniepans effort does go beyond expectation and is probably one of the most valuable assets Fasttech has.
#7 (permalink)      11/2/2021 10:19:30 AM US Central   quote/reply + tips
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TheAtl
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I have nothing but respect for anyone who works in customer service. Customers tends to be the worst most entitled pieces of shit ever. "I've spent an amount of monies so I'm entitled to act like a psychopath when interacting with this total stranger".
"My brain is still in recovery mode from taking in so many high level, important ideas" - Dave Rubin
#8 (permalink)      11/2/2021 10:28:01 AM US Central   quote/reply + tips
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XDM45ACP
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Anniepan, keeps this ship running as smooth as Possible...
“I don’t think there’s a black gun culture or white gun culture, I think there’s an informed gun culture and an "misinformed gun culture.”
#9 (permalink)      11/2/2021 10:41:55 AM US Central   quote/reply + tips
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Still.Me
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TheAtl wrote:

I have nothing but respect for anyone who works in customer service. Customers tends to be the worst most entitled pieces of shit ever. "I've spent an amount of monies so I'm entitled to act like a psychopath when interacting with this total stranger".





Have to agree with that sentiment 100%

#10 (permalink)      11/2/2021 10:05:31 PM US Central   quote/reply + tips
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Anniepan
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Dear FastTech members,

Thank you so much for your kinds words and trust, I'm so flattered. :) It's my job to help every customer resolve the issue and I am glad I can help. I know my poor English caused trouble, and I have lots of things need to learn and improve.

We also understand that every bit of progress and success, can not leave your attention, trust, support, and participation. Your understanding and trust are our strong driving forces for progress. Your concern and support are our inexhaustible source of growth. Our CS team will work even harder to offer high-quality service, good reputation to serve our customers. Please feel free to give us your feedback on anything that's not good enough, we would like to listen and make progress.

Thank you very much again. Wish all of you a wonderful day.
#11 (permalink)      11/3/2021 2:33:32 AM US Central   quote/reply + tips
shop123
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I agree with everyone above. Anniepan is the best. Just yesterday some issue with credit card validation processing time caused a problem and Anniepan fixed it for me without me even asking for it!

In general I must say fasttech has very good customer service. People like to complain but they're almost always complaining about things that are not under control by fasttech. (Like shipping problems... I really don't understand why some people have such a hard time understanding that fasttech does not control the post office or that shipping from the other side of the world takes time...) Never the less fasttech support remains patient and tries their best to help the customer. You don't see that everywhere.

So thanks Anniepan (and everybody else) for everything you do, especially in these troubled times when everybody seems to be more stressed and less polite.