It`s a bit late now (for me at least) but the ability to change email address without needing to create a new account.

Losing all order history was a nuisance.

I have to say that over the years that I've shopped here
the shipping has got worse and worse, despite assurances it would improve
I don't purchase batteries, or mods etc with internal batteries
because I could still be waiting on that type of order arriving after months
My orders here are now few and far between because of that reason alone

I now regularly purchase from your competitors, because I receive the order in 6 to 10 days
most are shipped the day after my order is placed

All orders are tracked properly ie:- updated regularly until they arrive at my door
Standard shipping methods, no special/expedited shipping because as you pointed out shipping charges have risen because of the global situation we find ourselves in

I regularly receive orders from other retailers from the same part of the globe in 14 to 20 days
all fully tracked with updates

I have two orders from here that are "in limbo" ie:- no tracking update for 12 days on one of them
your competitors deliver orders quicker than the tracking updates supplied here
I realise that once it is shipped it's beyond FT's control
but again I would point out other retailers do not seem to suffer from the same delays and mishaps
that commonly occur here

Pricing is good, staff are helpful and accomodating, but shipping is a fiasco from my personal experience

macranife wrote:
I have to say that over the years that I've shopped here
the shipping has got worse and worse, despite assurances it would improve
I don't purchase batteries, or mods etc with internal batteries
because I could still be waiting on that type of order arriving after months
My orders here are now few and far between because of that reason alone

I now regularly purchase from your competitors, because I receive the order in 6 to 10 days
most are shipped the day after my order is placed

All orders are tracked properly ie:- updated regularly until they arrive at my door
Standard shipping methods, no special/expedited shipping because as you pointed out shipping charges have risen because of the global situation we find ourselves in

I regularly receive orders from other retailers from the same part of the globe in 14 to 20 days
all fully tracked with updates

I have two orders from here that are "in limbo" ie:- no tracking update for 12 days on one of them
your competitors deliver orders quicker than the tracking updates supplied here
I realise that once it is shipped it's beyond FT's control
but again I would point out other retailers do not seem to suffer from the same delays and mishaps
that commonly occur here

Pricing is good, staff are helpful and accomodating, but shipping is a fiasco from my personal experience


Annie took an interest in shipping and what competitors were doing a year or 2 ago, we tried to help by giving details of the shipping used and the costs involved, for some reason known only to Fasttech nothing changed !!

This will become available to you within the next few days.

In the meantime, if you are aware of shipping methods/carriers that are doing well, please kindly let us know of the name or a sample tracking number, and we will work on adding it right away.