[PSA]True free shipping of Battery like 18650 and Power Bank products
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#1 (permalink)      12/5/2021 7:49:58 PM US Central   quote/reply + tips
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Anniepan
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PSATrue free shipping of Battery like 18650 and Power Bank products
Dear valued customers,

As shipping restrictions of each carrier continue to get more complex, FastTech has not been able to ship products like 18650 batteries through more economical methods. As such, customers from many countries had to pay extra to get these products shipped to their addresses, which we recognize to be confusing at best and infuriating at worst.

The good news: ALL battery products like 18650 have now become true free shipping products for the vast majority, if not all, of the free shipping countries. Customers outside of the free shipping countries list will likely receive free shipping as well, or at least much lower additional shipping charges than before.

The other news: To facilitate this, battery products like 18650 prices are going up, BUT please don't be alarmed as this will be offset by the lack of shipping fees during checkout.

If you have questions, please contact us or let us know by replying here.

This change affects power banks and battery cells (like 14500, 18650, etc). Products with build-in batteries, such as cell phones, tablets, and BlueTooth earphones, are not affected by this change.

Best regards.

Annie

Mod (geek) edited on 12/28/2021 at 1:20 AM. Reason:
#2 (permalink)      12/6/2021 4:12:22 AM US Central   quote/reply + tips
Centforfree
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Thank you for the open approach!
#3 (permalink)      12/8/2021 1:17:59 AM US Central   quote/reply + tips
Fridayrack
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Thank you for this information.
#4 (permalink)      12/10/2021 5:28:20 AM US Central   quote/reply + tips
Becak
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Anniepan wrote:

Dear valued customers,As shipping restrictions of each carrier continue to get more complex, FastTech has not been able to ship products like 18650 batteries through more economical methods. As such, customers from many countries had to pay extra to get these products shipped to their addresses, which we recognize to be confusing at best and infuriating at worst.The good news: ALL battery products like 18650 have now become true free shipping products for the vast majority, if not all, of the free shipping countries. Customers outside of the free shipping countries list will likely receive free shipping as well, or at least much lower additional shipping charges than before.The other news: To facilitate this, battery products like 18650 prices are going up, BUT please don't be alarmed as this will be offset by the lack of shipping fees during checkout.If you have questions, please contact us or let us know by replying here.This change affects power banks and battery cells (like 14500, 18650, etc). Products with build-in batteries, such as cell phones, tablets, and BlueTooth earphones, are not affected by this change.Best regards.Annie


Thanks for this info

#5 (permalink)      12/17/2021 6:08:41 AM US Central   quote/reply + tips
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MarcF
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Anniepan....

Can you send batteries to Spain ?
#6 (permalink)      12/20/2021 3:06:57 AM US Central   quote/reply + tips
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Anniepan
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MarcF wrote:

Anniepan....

Can you send batteries to Spain ?




Dear MarcF,

Yes, we can ship the batteries to Spain by the blowing shipping methods:
1. Ground shipping (25-55 days for delivery);
2. Registered airmail for batteries by TNT-PostNL(12-25 days for delivery);
3. European Postal Service (12-18 working days for delivery);

You can choose your favorite shipping method when placing the order. Please feel free to contact us here if you have any questions. Thank you.

#7 (permalink)      12/20/2021 3:20:48 AM US Central   quote/reply + tips
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MarcF
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Thank you Anniepan....I will contact you with a ticket to get more info.
#8 (permalink)      12/22/2021 6:45:22 AM US Central   quote/reply + tips
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Studip
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Battery components in my cart which are listed as "free shipping" are not being given a free shipment option. Please check.
#9 (permalink)      12/24/2021 3:46:51 AM US Central   quote/reply + tips
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Anniepan
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Studip wrote:

Battery components in my cart which are listed as "free shipping" are not being given a free shipment option. Please check.



Hello Studip,

Do you mean the item SKU 9685869 from your shopping cart? This item includes the built-in battery, which doesn't involve this change. Only battery cells such as 18650/21700 and power banks are included. We have the 2021 Christmas 8% off Site-wide Sale now, you can place an order to save 8%. Thank you.


Edited on 12/26/2021 at 8:13 PM. Reason: Edit
#10 (permalink)      12/27/2021 8:05:49 AM US Central   quote/reply + tips
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Studip
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Removal of the banner claiming "Free Shipping" on such items would be appropriate then. Thank you.

Edit/Comment: This isn't a deal breaker as battery shipment costs have been around for years, however I don't really understand why one is ok vs. the other. I assume it truly has nothing to do with the "built in battery" parameter as power banks are by definition built in batteries and are included. My guess is that you can raise the cost of some items to cover shipping but not others. When I'm hit with shipping costs it's usually not too bad, so this is good for those that have exorbitant costs to their locations, but useless to most I imagine.

Edited on 12/27/2021 at 8:18 AM. Reason:
#11 (permalink)      12/28/2021 3:05:55 AM US Central   quote/reply + tips
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Anniepan
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Hi Studip,

Thank you for the feedback. Your suggestions have been shared with our relevant team. We will try to achieve it as soon as possible.

Yes, the power banks were used to be defined as built-in batteries. But they are now being defined as external batteries according to most logistics providers.

This free shipping update on the battery cells and power banks does not affect the shipping costs of other products. It's only being applied to these specific items.

The reason we implemented this change is to make purchasing more convenient for customers that are interested in ordering battery cells. And it's also intended to remind customers about the shipping cost difference between batteries and non-battery products by displaying a reminder in the shopping cart.

We appreciate you for sharing your inputs with us.

Edited on 12/28/2021 at 3:35 AM. Reason: