Do tickets not get answered?
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#21 (permalink)      6/30/2020 12:44:43 PM US Central   quote/reply + tips
Kolato
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Still waiting for a response on my ticket 6 days now......
#22 (permalink)      6/30/2020 8:43:37 PM US Central   quote/reply + tips
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Anniepan
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Layer61 wrote:

Hi,I put three orders on hold. Now have status "Customer Requested Hold" and to change the status to "Resume shipment from hold" I need an urgent response to my tickets (Q0628YSDDX, Q0627FDVRT).Otherwise, if I don't get your response soon I will be forced to cancel all my orders and request a refund.




Hello Layer61,

We combined your orders and released. Please kindly check our ticket reply.

Thank you.

#23 (permalink)      6/30/2020 8:44:53 PM US Central   quote/reply + tips
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Anniepan
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Kolato wrote:

Still waiting for a response on my ticket 6 days now......




Hello Kolato,

Sorry for the late reply due to the tickets backlog.

We have asked our Post to check your package status now, when we have the confirmation, we will answer your ticket later.

Thank you for your patience.

#24 (permalink)      8/11/2020 2:49:18 AM US Central   quote/reply + tips
senis008
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Check mine to...