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Needing a refund on canceled Item
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#1 (permalink)      12/26/2018 6:49:36 PM US Central   quote/reply + tips
xforgivenx
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Needing a refund on canceled Item
I can't submit a ticket since the order is canceled but i have not received a refund or "gift certificate" in exchange. How do i reach out and issue this? I keep getting a run-around. Little frustrated
#2 (permalink)      12/26/2018 7:03:20 PM US Central   quote/reply + tips
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patrico1112
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xforgivenx wrote:

I can't submit a ticket since the order is canceled but i have not received a refund or "gift certificate" in exchange. How do i reach out and issue this? I keep getting a run-around. Little frustrated




try adding @anniepan to your thread title

Which alt am I arguing with? Oh hell with it, there are just too many to count.
#3 (permalink)      12/26/2018 7:11:03 PM US Central   quote/reply + tips
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solksagen
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If you paid by credit card see e.g. here.
#4 (permalink)      12/26/2018 9:29:59 PM US Central   quote/reply + tips
Anniepan
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Hello xforgivenx,

We don't issue a gift certificate refund for the payment via credit card at present. For more details, please refer to: orders-paid-with-credit-card-cannot-refund-as.

We have refunded the money to your credit card today. It may take 5-7 days for bank processing, please kindly check your account after then.

Please feel free to write us whenever you have questions. We're always here to help.