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FT does not publish negative reviews
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#1 (permalink)      11/20/2021 5:08:49 PM US Central   quote/reply + tips
BoT_SD
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FT does not publish negative reviews
For the product Q12 1.44" Touch Screen Kids Smart Watch Phone I tried to publish a negative reviews with a 1 star rating. FT did not publish any of the 3 negative reviews.
When I published a negative comment in Serbian language and with a 5 stars rating, my comment was immediately published.

Question for FT, why are you censoring negative comments?
Answer
Anniepan
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Dear BoT_SD,

1-star negative feedback involving product quality or functionality problems may require more time to process because we want to confirm the issues.

I see that you have left four reviews, and one of them has already been processed. I would like to take care of the problem you have described so I've just sent you an email. Please kindly take a look when you have time.

To our other valued members, we value honest reviews of all forms and ratings. In addition to reviews, when problems occur please don't hesitate to contact us.

Our team is always at your disposal. We hope you are satisfied with the shopping and products.
Edited on 11/22/2021 at 8:19 PM. Reason: Edit
#2 (permalink)      11/20/2021 5:40:39 PM US Central   quote/reply + tips
BillBrasky
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Ask that tennis player.
#3 (permalink)      11/20/2021 6:50:37 PM US Central   quote/reply + tips
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Skeeeets
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Never had an issue that I can recall, with leaving 1 star reviews.
Knock knock, let the devil in. Malevolent as I've ever been, head is spinnin'. This medicine's screamin', "L-l-l-let us in!"
#4 (permalink)      11/21/2021 7:39:02 AM US Central   quote/reply + tips
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Studip
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I have. It encouraged me to not bother with reviews anymore. This is real.
#5 (permalink)      11/21/2021 8:03:27 AM US Central   quote/reply + tips
EternalSpline
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This has been a thing forever. If you want to actually review a product, do it on a discussion on the product. They don't censor that, they do sensor one star reviews. Or they wait 12 months to publish them, same thing really.
#6 (permalink)      11/21/2021 8:23:44 AM US Central   quote/reply + tips
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carrion4worm
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if you leave a real review, with legitimate problems listed, and rant as little as possible, negative reviews are indeed published. They aren't going to pay you to trash a product without any explanations.

Rewrite that review, from a more objective point of view. My "bad" reviews all get published, because:

1. they take my review seriously.

2. I list more than the problems with an item.

Spend a few extra seconds, and be fair. Is it really a one star product, or did you write a one star review?

Just some other ways to think about it...I've never ordered, or received, a "one-star" product, unless it was faulty.
What does he mean when he says words?
#7 (permalink)      11/21/2021 10:58:40 AM US Central   quote/reply + tips
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Skeeeets
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Looking at my past reviews, I can honestly say there are no "1 star" reviews, but quite a few 2 and 3 star. As stated above, maybe try being more elaborate with the issues instead of a complete rant.
Knock knock, let the devil in. Malevolent as I've ever been, head is spinnin'. This medicine's screamin', "L-l-l-let us in!"
#8 (permalink)      11/21/2021 11:24:19 AM US Central   quote/reply + tips
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Gigirat67
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Well said, and if I might add if it’s dirt cheap, it probably going to be worth the money.
#9 (permalink)      11/21/2021 12:41:39 PM US Central   quote/reply + tips
EternalSpline
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Yeah it could be about the quality of your writing, or it could be about suppressing sales of shitty products, who knows.
#10 (permalink)      11/21/2021 1:36:05 PM US Central   quote/reply + tips
BoT_SD
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All reviews not published were detailed, with actual problems that appeared very quickly after purchase. I also stated positive and negative impressions. But there was one star.

The last comment with 5 stars that was published I have written for revolt, just to see if it will be published. That comment does not look like previously written not published.
#11 (permalink)      11/21/2021 7:43:55 PM US Central   quote/reply + tips
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Anniepan
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Dear BoT_SD,

1-star negative feedback involving product quality or functionality problems may require more time to process because we want to confirm the issues.

I see that you have left four reviews, and one of them has already been processed. I would like to take care of the problem you have described so I've just sent you an email. Please kindly take a look when you have time.

To our other valued members, we value honest reviews of all forms and ratings. In addition to reviews, when problems occur please don't hesitate to contact us.

Our team is always at your disposal. We hope you are satisfied with the shopping and products.
Edited on 11/22/2021 at 8:19 PM. Reason: Edit