Dear HealzWat,

Sorry to hear about the issue. We apologize for the long wait.

We have contacted our post office many times when we received your ticket complaint. We have urged our post office and asked them to investigate your package status. But the tracking information still wasn't updated for a long time, we thought the package was lost or stuck somewhere, so we refunded the full payment to you on Oct 22nd. You can check the refund detail in the ticket, as we have received your confirmation about the refund.

We understand the long shipping is annoying, and our customers can't wait so long a time for an undelivered package. We will add new express shipping options for those who value delivery speed. We are also working on finding better shipping ways for faster shipping. If you have other questions, feel free to contact us here or by the service ticket. Our team is always at your disposal.

Thank you for your patience and understanding.