shopping cart empty
Q0128CRRWC
Login to post a new topic and to write a reply.
Thread Tools Rate This Thread


Search within thread:

Login to rate this thread.
#1 (permalink)      2/12/2020 7:34:57 PM US Central   quote/reply + tips
jackiem
Member
  • JoinedJan 2016
  • Posts 4
  • Reviews 0
  • Kudos0
Q0128CRRWC
When can I I except a response to my support ticket on a defective device ,it's been 10 days.I understand About the corentin but they've answered questions that Were posted in 2018 That should have been closed.
#2 (permalink)      2/13/2020 12:09:44 AM US Central   quote/reply + tips
Avatar
Anniepan
Staff
  • JoinedNov 2016
  • Posts 8941
  • Reviews 0
  • Kudos4923
Hello jackiem,

Would you mind to give us a small video to show the issue detail? So we will forward to your manufacturer and offer the warranty for you as soon as possible.

Thank you.
#3 (permalink)      2/19/2020 4:16:42 PM US Central   quote/reply + tips
jackiem
Member
  • JoinedJan 2016
  • Posts 4
  • Reviews 0
  • Kudos0
I sent a video a week ago and have not heard anything back yet
#4 (permalink)      2/19/2020 8:53:29 PM US Central   quote/reply + tips
Avatar
Anniepan
Staff
  • JoinedNov 2016
  • Posts 8941
  • Reviews 0
  • Kudos4923
jackiem wrote:

I sent a video a week ago and have not heard anything back yet




Hello jackiem,

Thanks for reminding.

I will check the video and reply your ticket ASAP today.

Sorry for the delay due to the ticket backlog. Sorry.

#5 (permalink)      4/27/2020 10:35:14 AM US Central   quote/reply + tips
jackiem
Member
  • JoinedJan 2016
  • Posts 4
  • Reviews 0
  • Kudos0
This ticket was closed by mastake .We have not resolved problem ,I opened New ticket to finish
#6 (permalink)      4/27/2020 10:37:03 AM US Central   quote/reply + tips
jackiem
Member
  • JoinedJan 2016
  • Posts 4
  • Reviews 0
  • Kudos0
Q0426DNYNY new ticket
#7 (permalink)      4/27/2020 9:21:17 PM US Central   quote/reply + tips
Avatar
Anniepan
Staff
  • JoinedNov 2016
  • Posts 8941
  • Reviews 0
  • Kudos4923
Hi jackiem,

We have answered your ticket. Thank you.