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Leaking gasket
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#21 (permalink)      2/26/2022 7:50:54 PM US Central   quote/reply + tips
heyheycraig
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was it just a batch problem or design problem? and was it fixed? i have one on the way and it kind of sucks seeing everyone talk about how theirs are broken :(
#22 (permalink)      2/27/2022 11:52:39 PM US Central   quote/reply + tips
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Anniepan
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heyheycraig wrote:

was it just a batch problem or design problem? and was it fixed? i have one on the way and it kind of sucks seeing everyone talk about how theirs are broken :(




Dear heyheycraig,

Not all items have the leaking issues, but very few. So the one shipped to you should be fine. Please don't hesitate to contact our customer service if you have any questions.

The factory has also improved it and upgraded the gasket, so the new batch should have no leaking issues.


Edited on 2/28/2022 at 12:04 AM. Reason:
#23 (permalink)      2/28/2022 10:00:07 AM US Central   quote/reply + tips
njrmayo
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Anniepan wrote:

heyheycraig wrote:was it just a batch problem or design problem? and was it fixed? i have one on the way and it kind of sucks seeing everyone talk about how theirs are broken :(Dear heyheycraig,Not all items have the leaking issues, but very few. So the one shipped to you should be fine. Please don't hesitate to contact our customer service if you have any questions. The factory has also improved it and upgraded the gasket, so the new batch should have no leaking issues.



Hi Annie, good morning! So if I ordered one today would it be the updated one?

#24 (permalink)      2/28/2022 7:58:21 PM US Central   quote/reply + tips
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Anniepan
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njrmayo wrote:



Hi Annie, good morning! So if I ordered one today would it be the updated one?



Dear njrmayo, the improved one should be released around Mar 15th.

#25 (permalink)      3/20/2022 7:39:11 AM US Central   quote/reply + tips
heyheycraig
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Recieved mine. Flavor is nice but it leaks in the back :(
#26 (permalink)      3/27/2022 12:03:45 PM US Central   quote/reply + tips
Rurubaba
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Hello, I use a small small elastic for hair under the o ring. No leak.
#27 (permalink)      3/28/2022 2:39:55 AM US Central   quote/reply + tips
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geek
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heyheycraig wrote:

Recieved mine. Flavor is nice but it leaks in the back :(


Leaks shouldn't happen -- our apologies. I'll have a staff contact you to send you to follow up on this.

All questions and comments are welcome. We are here to help.
#28 (permalink)      3/29/2022 11:26:39 AM US Central   quote/reply + tips
krun0
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Anniepan wrote:

njrmayo wrote:


Hi Annie, good morning! So if I ordered one today would it be the updated one?

Dear njrmayo, the improved one should be released around Mar 15th.



So is it released already? Can we at least buy a good gasket separately?

#29 (permalink)      3/29/2022 9:27:58 PM US Central   quote/reply + tips
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Anniepan
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krun0 wrote:



So is it released already? Can we at least buy a good gasket separately?




Yes, it has been released. We have the improved version SKU 9747526 in stock now, but we don't sell the spare gasket because the factory doesn't offer it.

#30 (permalink)      3/31/2022 2:20:54 AM US Central   quote/reply + tips
MadManc85
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Just ordered today. Hopefully it's one of the new batches
#31 (permalink)      4/11/2022 9:42:16 AM US Central   quote/reply + tips
Vasilis07
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I received the new updated o rings and it is still leaking no fix for the leaking...
I think it is the tank that is having the issue..
Shame because its a nice rta