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@Staff @Anniepan IMPORTANT Consider It as a New Ticket please
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#1 (permalink)      2/20/2020 12:42:00 PM US Central   quote/reply + tips
User.Inside
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@Staff @Anniepan IMPORTANT Consider It as a New Ticket please
FOR SOME REASON I CAN'T OPEN NEW TICKET SINCE A WEEK OR MORE ALREADY.
I TRIED FROM DIFFERENT COMPUTERS BUT DIDN'T SUCCEED.


HERE IS MY TICKET:

order B122539601
SKU 9719860


Hello

there are 2 problems with SKU 9719860 :

#1
Instead of receiving the rda with 6 interchangeable air duct inserts as described in product specification :
2 x Ultem air duct inserts (open draw): 2.90mm x 3.90mm
2 x Ultem air duct inserts (restricted draw): 1.80mm x 3.90mm
2 x Ultem air duct inserts (tight draw): 2 x 1.3mm (diameter)

I received only 1 of each + 1 full insert (total =4)
One of each size is missing.

You, Fasttech and your Vapeasy colleagues need to fix this issue.
Right now, I can not use my rda as I am supposed to.

I expect you to send me the 3 inserts missing asap.

#2
The air duct inserts are supposed to come with o-rings, to give a perfect fit seal on the rda.

O-ring are missing !

I expect you to send me at leat 2 or 3 insert o-rings.


The Original Vauban rda is a piece of art ! :


This Vapeasy Vauban rda style has been presented as a 1:1 clone, and it's true !
The machining is perfect and all is top notch !
This Vapeasy Vauban rda style is a winner !


BUT,
just by adding the wrong quantity of inserts in the pack, this piece of art become a piece of crap, impossible to use with the perfect double airflow !

here is a photo of the received inserts:


Lucky, it's just a missing part issue, and it can be solve easily and quickly...


Waiting for you answer.
Waiting for quickly receiving the missing parts
I have been paying for.

Thank you.

PS :
China ! Be Strong !

Edited on 2/20/2020 at 12:43 PM. Reason:
#2 (permalink)      2/20/2020 7:52:17 PM US Central   quote/reply + tips
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Anniepan
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+1 details
Hello User.Inside,

Sorry to hear about the issue.

We will check the physical item and compare your issue detail then send a confirmation ticket for you later.

Thank you for your feedback.
#3 (permalink)      2/21/2020 10:07:03 AM US Central   quote/reply + tips
carpacccio
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it is stated nowhere 6 air inserts , stated nowhere o'rings for the inserts , all that it given is 4 inserts , bo orings anywhere , see other sites with real photos of product only show 4 inserts everywherre , SO THIS IS ANOTHER CHINA PIECE OF USELESS CRAP !
#4 (permalink)      2/21/2020 11:31:37 AM US Central   quote/reply + tips
User.Inside
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carpacccio wrote:

it is stated nowhere 6 air inserts , stated nowhere o'rings for the inserts , all that it given is 4 inserts , bo orings anywhere , see other sites with real photos of product only show 4 inserts everywherre , SO THIS IS ANOTHER CHINA PIECE OF USELESS CRAP !



u don't know what you're talking about.
here is the original text you can found on 3f and fasttech before they delete it and you STill can read it on 2F near completely


"Made by 1:1
510 threading connection;
Comes with BF / Bottom Feeder Pin / Squonker / Squonk Pin;
Interchangeable air ducts inserts (6 configurations mono / double airflow) + fine adjustment;
Integrated drip tip and compatibility with standard 510 drip tips;
Comes with interchangeable air duct insert:
2 x Ultem air duct inserts (open draw): 2.90mm x 3.90mm
2 x Ultem air duct inserts (restricted draw): 1.80mm x 3.90mm
2 x Ultem air duct inserts (tight draw): 2 x 1.3mm (diameter)
Outer diameter: 22mm"


anyway thanks for your help.
if this is what your text was supposed to be...


Edited on 2/21/2020 at 11:35 AM. Reason:
#5 (permalink)      2/22/2020 2:34:15 AM US Central   quote/reply + tips
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Anniepan
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Hello User.Inside,

After we confirmed with our manufacturer and check the physical item, it is really our mistake, the description is wrong. We have revised the description, and will update our own photos soon. Below is the package detail:


We will offer the solution for you in ticket later. Thank you for your feedback.
#6 (permalink)      2/22/2020 7:00:04 AM US Central   quote/reply + tips
User.Inside
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Anniepan wrote:

Hello User.Inside,

After we confirmed with our manufacturer and check the physical item, it is really our mistake, the description is wrong. We have revised the description, and will update our own photos soon. Below is the package detail:


We will offer the solution for you in ticket later. Thank you for your feedback.



your descritpion is exactly the same that every website who sell this vapeasy vauban style rda
the description is not wrong at all, the vapeasy package is wrong.

vapeasy is doing something wrong here.
vapeasy should give the 6 inset at least.

how can you use a double airflow item whitout having 2 same inserts ?? that's stupid.


Edited on 2/22/2020 at 7:00 AM. Reason:
#7 (permalink)      2/22/2020 7:10:50 AM US Central   quote/reply + tips
User.Inside
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this picture explain all

Edited on 2/22/2020 at 7:11 AM. Reason:
#8 (permalink)      2/22/2020 7:46:44 AM US Central   quote/reply + tips
kydo56
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it`s not looking promising at all......
Fasttech or someone should get Vapeasy to resolve the problem to at least send out a batch of the extra inserts and possibly o-rings as well,
everyone or most who have bought this rda will of been expecting it to be a dual sided air flow rda and not single sided,

it`s clearly been cloned the same as the original, to be used with o-rings/gaskets on the air duct inserts and also to be a dual sided air flow rda.

VAPEASY HAVE MESSED UP!


Edited on 2/22/2020 at 1:57 PM. Reason:
#9 (permalink)      2/22/2020 8:56:13 AM US Central   quote/reply + tips
kydo56
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i bet Vapeasy don`t have any more inserts spare and would have to open manufacturing again if they were to supply them,
if that was the case it`s probably not going to happen for cost and/or hassle purposes.

Edited on 2/22/2020 at 9:05 AM. Reason:
#10 (permalink)      2/22/2020 9:04:31 AM US Central   quote/reply + tips
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gmm11
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isnt this product "styled"? in that case it isnt anything to do with vapeasy at all,
#11 (permalink)      2/22/2020 9:06:55 AM US Central   quote/reply + tips
kydo56
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i`m not sure how it works.....it states Vapeasy "Vauban" styled.....
so what`s the "styled" linked to?.....the Vapeasy or Vauban or both lol?

Edited on 2/22/2020 at 9:08 AM. Reason: