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The chimney is wrong
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#1 (permalink)      6/17/2019 9:31:51 AM US Central   quote/reply + tips
Nicky.Ivanov_
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The chimney is wrong
Hello! Today I received this and I want to tell, that the chimney isn't as shown in the photos. The airflow holes are wrong.
#2 (permalink)      6/17/2019 9:34:37 AM US Central   quote/reply + tips
Johnnyace
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Has already been picked up but the more forum posts, the more people will know. All of the clones here have something wrong with the airflow
#3 (permalink)      6/17/2019 9:36:40 AM US Central   quote/reply + tips
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SiaSia
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@Nicky.Ivanov_

Open a ticket with FT and they will take care of it.

https://www.fasttech.com/forums/9697097/t/2987017/the-chimney-anniepan
https://www.fasttech.com/forums/9697096/t/2991149/airflow-fail

Edited on 6/17/2019 at 9:37 AM. Reason:
#4 (permalink)      6/17/2019 9:56:26 AM US Central   quote/reply + tips
Nicky.Ivanov_
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I am new to this site and I don't know how to open a ticket. In fact this is my first order, but I am disappointed.
#5 (permalink)      6/17/2019 10:07:39 AM US Central   quote/reply + tips
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SynysterMoritty
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Log your ticket here
Back from toddlin'
#6 (permalink)      6/18/2019 5:07:52 AM US Central   quote/reply + tips
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Anniepan
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Hello Nicky.Ivanov_,

Sorry for the inconvenience caused.

The manufacturer improved the chimney. We uploaded the physical pictures to our listing, so how about we resend a new chimney for you to replace? Please kindly let us know your opinion, then we can arrange as soon as possible.

Thank you.
#7 (permalink)      6/18/2019 5:34:46 AM US Central   quote/reply + tips
Johnnyace
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Anniepan wrote:

Hello Nicky.Ivanov_,

Sorry for the inconvenience caused.

The manufacturer improved the chimney. We uploaded the physical pictures to our listing, so how about we resend a new chimney for you to replace? Please kindly let us know your opinion, then we can arrange as soon as possible.

Thank you.



Can I put a ticket in for one please Annie?

#8 (permalink)      6/18/2019 10:25:58 AM US Central   quote/reply + tips
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Charlygal
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I put a pair of sharp tweezers in every hole in the cheap aluminium chimney and airflow opened right up , holes are huge now same draw as authentic if not more

Edited on 6/18/2019 at 10:26 AM. Reason:
M2mm x 3mm or 4mm - M2.5mmm x 3 or 4mm - M3mm x 3 or 4mm screws /grubs etc for new vapers will be invaluable
#9 (permalink)      6/19/2019 3:34:18 AM US Central   quote/reply + tips
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Anniepan
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Johnnyace wrote:



Can I put a ticket in for one please Annie?



Hello Johnnyace,

Of course you can send a ticket for us to send replacement. Please kindly add your original chimney photo in ticket.

Thank you.

#10 (permalink)      6/19/2019 4:36:13 AM US Central   quote/reply + tips
Johnnyace
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Anniepan wrote:

Johnnyace wrote:


Can I put a ticket in for one please Annie?

Hello Johnnyace,

Of course you can send a ticket for us to send replacement. Please kindly add your original chimney photo in ticket.

Thank you.



Cheers Annie, it's in storage somewhere so I'll have to dig it out