If you tag/@ a moderator(if you know there name like @anniepan) they should answer you. It has worked for others in the past. Not sure who is currently moderating the forums. Try putting it in the title of you know there name, hopefully you get some clarity. Also alternatively you could open a ticket but you may get somewhat automatic sounding responses to your questions as customer service is probably backlogged with "where is my parcel?" tickets as delivery times are very long.