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This has to be a JOKE "Anniepan please help with my order"
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#1 (permalink)      10/23/2017 9:49:59 PM US Central   quote/reply + tips
bloodline129
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This has to be a JOKE "Anniepan please help with my order"
I received this device on Friday and it had 300+ puffs on it and it's not a DNA device

It's the 75 watt knock of SX Chip

This is what i got from their support

I am about to loose my cool, PayPal claim failed and this will not go unnoticed

#14.
posted 38 mins 13 secs ago
by rachel Staff
Good day!

Please be assured that the item you received is unused, and it is DNA60 version.

Have verified with our supplier, they said that this item needs testing before shipment.
Normally they will clean the records after the test. Somehow the item you received was not cleaned.

We would like to refund $5 to solve this issue, will you agree?

Please let us know if you have any questions.

Edited on 10/23/2017 at 10:22 PM. Reason:
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Anniepan
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Hello bloodline129,

We have confirmed the issue with manufacturer, yes, you are right. The item you received is not the SKU 8356300 DNA60 version, it is the 70W version which mixed in the DNA60, the manufacturer admitted their mistake. So we will offer the warranty for you as soon as possible.

Would you mind to keep the item? We will refund the difference and offer some compensation for you in this situation. Of course, if you want the DNA60 version, we will send a RMA for you and afford the return shipping fee, please kindly help us return the item. Then we will offer replacement for you as soon as we receive the return.

By the way, about the puffs, the manufacturer said they tested the functions of the kit, their engineers forgot to clear the data. :( If you need the replacement, we will add a note to ask our QC to test then ship out.

I also asked Rachel to answer your ticket, please kindly check and tell us your opinion.

Thank you for your understanding.

Mod (Anniepan) edited on 10/24/2017 at 4:26 AM. Reason:
#2 (permalink)      10/23/2017 9:56:40 PM US Central   quote/reply + tips
bloodline129
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Can someone help me post this picture of device here? I can't seem to just copy/paste here? Suggestions?
#3 (permalink)      10/23/2017 9:57:52 PM US Central   quote/reply + tips
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Skeeeets
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Show them a video of it going up to 75w.


They must of sent the wrong item.
In a drop top Chevy with the roof wide open, my partners looking at me to see if my eyes open cause I've been drankin and I've Been smokin'
#4 (permalink)      10/23/2017 10:07:58 PM US Central   quote/reply + tips
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darrow
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They make this in a 70w none DNA version.
Yes I know better, I am Just too old to care!
#5 (permalink)      10/23/2017 10:08:47 PM US Central   quote/reply + tips
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rangermsr
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You need an image hosting site like Imgur. You have to create an account, but it is simple to do.

Then you can copy paste it here :)

That sux. We can help you here. They should make this right for you.
unrealistic expectations lend to disappointment
#6 (permalink)      10/23/2017 10:11:21 PM US Central   quote/reply + tips
bloodline129
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Man I showed them pics, i can show them videos and whatever they need, rather than them telling me their SUPPLIER assures them this is a DNA device... How am i supposed to fight this? I can't believe the treatment here.

Paypal is filed and i hope that helps as im apparently talking to a wall.

I'd simply like to send this device back as i got no use for it, i will never use it. They should acknowledge that the device is wrong and accept the fact i wan't to send it back for it.

Not offer me 5$ and tell me it's a DNA board lol
#7 (permalink)      10/23/2017 10:13:10 PM US Central   quote/reply + tips
bloodline129
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Does this work?
#8 (permalink)      10/23/2017 10:13:53 PM US Central   quote/reply + tips
bloodline129
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Edited on 10/23/2017 at 10:15 PM. Reason:
#9 (permalink)      10/23/2017 10:14:43 PM US Central   quote/reply + tips
bloodline129
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https://i.imgur.com/D5ZcdJA.jpg

Direct link as apparently not much works lol, at least i can't see it
#10 (permalink)      10/23/2017 10:15:44 PM US Central   quote/reply + tips
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rangermsr
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I agree, I think you should be entitled to what they advertised. Maybe you should edit your thread title to include "Anniepan please help with my order"

I'm sure she will look into it :)
unrealistic expectations lend to disappointment
#11 (permalink)      10/23/2017 10:16:20 PM US Central   quote/reply + tips
bloodline129
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Yay figured it out lol

Would SOMEONE PLEASE explain to them that this is 100% not a DNA device lol