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Can't pass security check???!!! WTF
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#1 (permalink)      2/24/2017 8:28:47 AM US Central   quote/reply + tips
Brusilitza
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Can't pass security check???!!! WTF
My Serpent "order can't pass the Security check at Singapore"??? Beware people...Serpent is very dangerous for reasons I can't understand. What is happening???
#2 (permalink)      2/24/2017 8:31:04 AM US Central   quote/reply + tips
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Watercool
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nothing, they will resend it. china is a bit overly restrictive when exporting stuff it seems. Did you choose an EMS option? I think these problems are limited to some shipping options.
#3 (permalink)      2/24/2017 8:41:13 AM US Central   quote/reply + tips
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Kiba42
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is epacket still the best? I've never tried any other option.
#4 (permalink)      2/24/2017 8:43:56 AM US Central   quote/reply + tips
Brusilitza
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Thanks for your response. Do I need to ask them for resend or will they do this automatically? I'm asking because they want to return the payment but I don't want money back. I want item that I ordered. Futhermore, I ordered it couple months ago and received (same item) with no problems at all.
Cheers!
#5 (permalink)      2/25/2017 2:45:41 AM US Central   quote/reply + tips
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Anniepan
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Brusilitza wrote:

Thanks for your response. Do I need to ask them for resend or will they do this automatically? I'm asking because they want to return the payment but I don't want money back. I want item that I ordered. Futhermore, I ordered it couple months ago and received (same item) with no problems at all.
Cheers!




Hello Brusilitza,

Sorry for the inconvenience caused by the strict customs, because the China Customs are more strict for security checking after the CNY holiday, some packages will be rejected.

If you need us to resend, please kindly let us you opinion in ticket, our specific staff will help you solve.

Thank you for your understanding.

#6 (permalink)      2/25/2017 2:49:17 AM US Central   quote/reply + tips
MSAKSA
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What Anniepan said, same issue I had with EMS package, it got rejected from China customs ( 1 tank and 4 pre-made coils )
I used PostNL and it is in transit without any issues even though it is a bit slower, which is ok with me
#7 (permalink)      2/25/2017 4:18:06 AM US Central   quote/reply + tips
Vostock
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just had one turned back too don't think it's specific items just customs officers hung over from the holiday being assholes or maybe blitzing FT anyone had probs with other china suppliers of anything?
#8 (permalink)      2/25/2017 5:54:30 AM US Central   quote/reply + tips
MSAKSA
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have no issues with Other sites I use, thus they ship directly to me via DHL, Aramex and TNT
with FT, I send it to my mail forwarder and then it comes to me via Aramex. Wish FT send directly to me with these companies
#9 (permalink)      2/25/2017 8:50:36 AM US Central   quote/reply + tips
Brusilitza
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This is my first such experience with China customs. I bought numerous items so far from FT with any problems. Just surprised that this can happen. Batteries can't pass that' clear, but atomizer??? Random blocking orders is very frustrating.
#10 (permalink)      2/25/2017 9:36:21 AM US Central   quote/reply + tips
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cilika
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If you ask them to get it reshipped, try HKP, that's the smoothest and fastest free post nowadays. (by my experiences)
#11 (permalink)      2/25/2017 10:40:37 AM US Central   quote/reply + tips
Brusilitza
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+1 details
Thanks!