djvillan wrote:

MetisRebel wrote:
Again, that's an unprovable assertion. They may be trying to track the problem. They've stated that. They're just not sharing whatever results or conclusions they may have drawn.

Tracking the problem by potentially exposing more customers to it? You believe every excuse FT gives when something goes wrong?

While annoying and frustrating, if they are making good their mistakes while trying to solve the initial problem, this isn't world-shattering.

It's not the suicide helpline, it's an Asian reseller.

Yes, it is up to them to solve this problem. They are acknowledging it's a problem and refunding those that experience it, while they work on fixing it.

Is there some reason you expect this to go according to your timetable?